A few years ago, I was on a WestJet flight sitting near the front of the plane. The customary round of drinks and snacks had been served and the cabin crew were now in the front galley chatting while they put things[...]

I have been involved with several non-profit boards over the years.  On some and advising others. One was a “working board” where the members themselves do much of the work of the organization. When I first joined, the president was[...]

I recently wrote about how we can demotivate a potentially good employee by being critical of them without ensuring they understand our expectations. Just such a situation came my way this past week. A senior manager was concerned about a[...]

I am often asked to consult on situations with specific “problem” employees. One common situation is when the leader is openly critical of an employee for reasons the employee does not understand. Sound ridiculous? I see it all the time.[...]

In his book, The Coaching Habit, author Michael Bungay Stanier claims to know the best coaching question in the world: And what else? Bungay Stanier says that most coaching conversations end far too quickly and with a poor result. Two[...]