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By Darryl Stewart

A security incident and our response

By IBEX staff

An incident occurred at our office on Thursday January 26th that was the subject of a Global News story on Friday January 27th.

Confidential information for one particular customer was inadvertently routed to a fax machine at Global News in error. We notified both the customer and Global of the error and Global indicated they were going to keep the information secure for us to retrieve  – which we did. Global then chose to treat the circumstance as a news story and interviewed us, our customer and one of their employees.

IBEX personnel feel awful about this incident, and have apologized to the affected customer. The privacy and security of customer information is our highest priority, and we take the responsibility for safeguarding that information very seriously. In light of this event, we have adopted a policy to never fax T4 information to customers. That information will now only be able to be retrieved from our secure website.

If you have any concerns related to this issue, please contact us.

  1. Who was notified in this security breach? The owner of the company affected is not enough. The people which has their information compromised (employees) must be notified.

    • Hi Trent! Thanks for the comment. We could not agree with you more. IBEX did in fact issue a notice and apology for the company to distribute to all the affected employees.

  2. Thank you to the customers and friends who have taken the time to post here or send us emails of support, it really means a lot!! 🙂

    Alpine Crew team member

  3. To err is human, congratulations on owning up to it and taking care it won’t happen again. Way to go!

  4. Nice that Global kept the information secure for you. Not so nice that they chose to make the error public. We are all human last I checked.

IBEX Payroll extends our profound respect and immeasurable gratitude to all the ancestors and keepers of the land on whose traditional territories our work takes place. We acknowledge that we are on Treaty 1 territory, the traditional gathering place of the Anishinaabe, Cree, Oji-Cree, Dakota and Dene people and the traditional homeland of the Métis people. This land is sacred, historical, and significant. 

Every time we acknowledge this truth, we have an invitation and an opportunity to reflect on the wrongs of the past, what we do in the present, and what we can do to continually honour the people whose lands and water we benefit from today. 

This statement only acts as a first step in honouring the land we reside on and its peoples, and must be paired with education, understanding and informed action.