By Darryl Stewart, Head of the Herd
Gallop asked this question to eighty thousand managers: “You have a talented employee who consistently shows up late for work. What would you say to this employee?”
Common answers were:
These are defensible answers, but the statistically great managers answered something along the lines of:
Herein lies the secret to dealing with your problem employee.
To summarize… define the outcome together, constantly hold up a mirror (and make them look at it) and then ask the why.
If you can get to why you can usually figure out how you can help, either help them reach the outcome, agree to change the outcome or help them leave your organization.