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By Darryl Stewart
How to get more output from your team while increasing their happiness

How to get more output from your team while increasing their happiness

It is a theme I hear from leaders all the time: “I have nowhere to promote my people. I get good people all trained up and they leave because I don’t have enough opportunities for them.”

While it may be true that the best people will eventually move on if you can’t deliver career growth and regular pay increases, there is a first level of activity you can do to extend the time that people feel challenged and growing on your team. What I am talking about is breaking down the processes or areas of work for which your team is responsible and making specific individuals accountable for each. Some examples:

  • On-boarding new members to the team
  • Procedure writing and validation
  • Company event planning
  • Data updates in the CRM
  • Payroll validation
  • Monthly activity reports
  • Working on social media channels
  • Ordering office supplies
  • Doing screening interviews of potential staff
  • Petty cash review
  • Painting and decorating
  • Conducting safety audits
  • Updating computers
  • Updating the website

As you read through this list, you probably saw some tasks you like and some you would hate to do. Your staff are no different. Just because you have three managers at equal levels reporting to you, it does not mean you can’t give each very different areas for which to be fully accountable. If you get to know your staff and match their interests with things that need attention, you can delegate work more fully and engage people more in their work. At IBEX, we have a chart in the grumpy meeting room (the leadership daily stand-up meeting room) that lists who is accountable for what. The list has grown over time and, funny enough, so has the overall engagement of our leadership team. And we’re getting better results, too. Good people seem to relish having ownership of their own areas.

When you assign people with aptitude and interest to specific functional or process areas outside of their usual scope of work, you can increase accountability, improve results, and enhance workplace happiness and motivation – all at the same time!

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IBEX Payroll extends our profound respect and immeasurable gratitude to all the ancestors and keepers of the land on whose traditional territories our work takes place. We acknowledge that we are on Treaty 1 territory, the traditional gathering place of the Anishinaabe, Cree, Oji-Cree, Dakota and Dene people and the traditional homeland of the Métis people. This land is sacred, historical, and significant. 

Every time we acknowledge this truth, we have an invitation and an opportunity to reflect on the wrongs of the past, what we do in the present, and what we can do to continually honour the people whose lands and water we benefit from today. 

This statement only acts as a first step in honouring the land we reside on and its peoples, and must be paired with education, understanding and informed action.