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By Raissa

IBEX Classic or IBEX Direct – You Decide

By IBEX Staff

For the last 2 years IBEX customers have been switching over to our new payroll platform that we call Everest.

We noticed that after the switch to the new system, some of our customers started relying on us less and less and became more and more independent.  They were basically doing their payroll in self-serve mode.  After their initial orientation and a few calls to verify procedures, they hardly called us at all.

We were curious – why were they not calling us?  Don’t they love us anymore?  Do they still need us?  We decided to call them and ask what was going on. They said things like:

  1. We’ve gotten used to this new system and like the fact that we can do our own payroll whenever it’s convenient for us – without having to rely on anyone else.
  2. After the orientation, the new system was easy use.
  3. We like that IBEX is still behind this making sure all the calculations are correct and up to date and making our remittance payments on time for us.
  4. We appreciate that IBEX is always there to help us with the system and to answer payroll questions.
  5. We like that if we have staff turnover, or when our payroll person goes on holidays or is sick, IBEX can step in and do everything for us without us having to learn the system.
  6. We like that IBEX always answers the phone without making us wait.

Some also said they would like to pay a little less since they do most of the work themselves!

Well now we had gone and opened a can of worms!

In the IBEX tradition we started working on a win-win solution to this.  How could we reduce the price for self-service clients and not shoot ourselves in the foot?  We went back to the drawing board, took out our calculators and designed a new self- serve option that recognizes that you’re doing much of the payroll processing work yourself, recognizes you for doing so, and solves a problem for IBEX.

Introducing IBEX Direct

The result is what we call IBEX Direct.  Our new self-serve payroll processing system that will save you approximately 40% compared to IBEX Classic.

Keeping the Familiar – IBEX Classic

What if you don’t want self-serve and you hate those self-check in/checkout thingies?  Well, we thought of that too.  In fact, we came up with a brilliant solution… Change nothing.

Keep everything just the way you like it.  As in, stop reading now and forgive the interruption!

You just keep on doing what you’re doing, the way you’re doing it and nothing changes.  IBEX Classic continues to be the best option out there for flexible, full service payroll.

Since IBEX Direct is new, let us tell you more about how it works.

What part of the payroll processing do you do?

  • Take Everest training (at half the cost of new customers)
  • Login to Everest to be part of each payroll
  • Create your own input sheet for every payroll
  • Enter your own hours and adjustments for every payroll
  • Preview and approve each payroll
  • Print off your own T4’s and ROE’s
  • Add your own new employees to Everest
  • Pay for your payroll by online bill payment, rather than traditional pre-authorized debt.

What does IBEX do?

  • Automatic remittances
  • Offer ongoing support for things like setting up a new deduction, setting up a tricky ROE, interpreting payroll laws
  • Jumping right in for you when your payroll staff is ill, on holidays or retiring – at no extra charge

How can IBEX afford to offer IBEX Direct at 40% of the cost of IBEX Classic?

When you do most of the payroll processing work yourself, we save staff time.  It only makes sense to pass on those savings to you.  But staff savings is only part 1 of the answer, because, after all, our staff will still be there to support you when needed.

The other reason we’re able to pass on such phenomenal savings to you has to do with reducing our credit risk and administration costs.  With IBEX Direct, customers will pre-pay us by online bill payment.  For you, this means you’ll be paying the full amount of your payroll 3 days prior to payroll day by online bill payment.  We have no more bad debts and no more overhead dealing with collection issues for IBEX Direct customers and in return we charge you less for our services.

IBEX Direct will be available to existing IBEX clients starting in October of this year, so you have plenty of time.  If you are interested, please click the link below and fill in the form to let us know, or call Alpine Crew to talk it over. If you decide to go ahead, we will schedule training for you prior to your switch to IBEX Direct, and if you are not in Everest yet, we will make sure you are converted in time to get going.


I’m interested in going Direct





  1. Finally, a company that gets the self-serve concept! If I’m going to much of the work, why should I pay full-serve prices?

IBEX Payroll extends our profound respect and immeasurable gratitude to all the ancestors and keepers of the land on whose traditional territories our work takes place. We acknowledge that we are on Treaty 1 territory, the traditional gathering place of the Anishinaabe, Cree, Oji-Cree, Dakota and Dene people and the traditional homeland of the Métis people. This land is sacred, historical, and significant. 

Every time we acknowledge this truth, we have an invitation and an opportunity to reflect on the wrongs of the past, what we do in the present, and what we can do to continually honour the people whose lands and water we benefit from today. 

This statement only acts as a first step in honouring the land we reside on and its peoples, and must be paired with education, understanding and informed action.