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By Darryl Stewart
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Make no excuses; it’s your responsibility

If you are a front-line supervisor, project leader, team captain, or senior manager you have more power than anyone else to influence employee satisfaction and commitment among members of your team.

Engaged, productive teams can be found within terrible organizations, while disengaged, dysfunctional teams can be found within great organizations. We have all come to expect mediocre service from Air Canada flight crews and good to great service from WestJet crews. How is it that the opposite sometimes happens?

It happens because the crew leader on the Air Canada crew is doing the right things that day and the WestJet crew leader is not.

It happens because the leader makes sure each team member:

  • knows what is expected of them;
  • feels respected for what they are doing;
  • feels cared about as a person;
  • feels their opinion is important and heard;
  • feels everyone is pulling their weight;
  • feels what they are doing is important and worthwhile; and
  • feels the leader is expecting and modelling a high standard of performance.

The power is in your hands to make your team’s workplace great. What you do as the leader is by far the most important factor in how well your employees perform and how much they enjoy their work.

IBEX Payroll extends our profound respect and immeasurable gratitude to all the ancestors and keepers of the land on whose traditional territories our work takes place. We acknowledge that we are on Treaty 1 territory, the traditional gathering place of the Anishinaabe, Cree, Oji-Cree, Dakota and Dene people and the traditional homeland of the Métis people. This land is sacred, historical, and significant. 

Every time we acknowledge this truth, we have an invitation and an opportunity to reflect on the wrongs of the past, what we do in the present, and what we can do to continually honour the people whose lands and water we benefit from today. 

This statement only acts as a first step in honouring the land we reside on and its peoples, and must be paired with education, understanding and informed action.