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By Darryl Stewart

Raissa “ibexseeds” Expectations

By Darryl Stewart, Head of the Herd

At IBEX we try to identify and nurture each Herd member’s passions and put them to work for The Herd member and for IBEX.

One Herd member, Raissa, showed us early on how creative she could be (with a very unique approach to getting hired) and once she joined The Herd, showed us all how caring and giving she was.  Through our coaching process, Raissa came to take ownership of a new program with the vague goal of showing our customers how much we care.

Raissa ran with this vague goal and brought it to life in an amazing way.  The result was “ibexseeds”.  By Raissa’s definition ibexseeds are actions performed by IBEX that EXCEED what customers expect of their payroll provider.  In these random acts, the extra thought we show and the extra effort we give plant SEEDS of love, concern and value in the minds and hearts of our customers.

Two ibexseeds have been planted so far and the response, to say the least, has been phenomenal.  It is amazing what you can accomplish with a random act of kindness and it is also amazing what can happen when you nurture the passions of a Herd member.

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IBEX Payroll extends our profound respect and immeasurable gratitude to all the ancestors and keepers of the land on whose traditional territories our work takes place. We acknowledge that we are on Treaty 1 territory, the traditional gathering place of the Anishinaabe, Cree, Oji-Cree, Dakota and Dene people and the traditional homeland of the Métis people. This land is sacred, historical, and significant. 

Every time we acknowledge this truth, we have an invitation and an opportunity to reflect on the wrongs of the past, what we do in the present, and what we can do to continually honour the people whose lands and water we benefit from today. 

This statement only acts as a first step in honouring the land we reside on and its peoples, and must be paired with education, understanding and informed action.