Management is what you do to things.
Leading is what you do with people.
Treating people like things never gets you far and does more harm than good.
For instance, one HR “best practice” is to require doctor’s notes for sickness. This practice is intended to ensure that each sickness is legitimate and that employees do not take advantage of sick leave. The thinking is “this is an important cost to manage so we must have a management process around it”.
The problems with this practice are:
If your kid claims to be sick, do you send him to a walk in clinic to determine if you think he is faking or do you use your experience with the kid to figure out what is going on and make your best judgement?
Taken back into a workplace context: does an otherwise great employee suddenly start faking sickness? Unlikely. Does a demotivated person in a job they hate start abusing sick days? More likely. Leaders will look at the use of sick days, the employee involved, and then decide the course of action required in each specific situation.
Management is about making systems. Leadership involves making your best judgments and acting on them. Leaders treat “people” situations as they need to be treated because they know that there is no management system that works on people issues.
Thanks to Linton Sellen for inspiring this post.