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Why won’t the stubborn fool listen to me?

Have you ever been listening to someone’s problem and have a great solution pop into your head? Not just an idea, but a revelation? A course of action that would make a huge improvement. A solution that takes into account[...]

Published: December 2, 2019
By: Darryl Stewart
A priceless, life-changing gift that costs you nothing

Have you ever been talking to someone and then they take a call or answer a text on their phone, or look over your shoulder, seemingly uninterested in what you are saying? Have you ever been the one to glance[...]

Published: November 25, 2019
By: Darryl Stewart
Feeling annoyed?

It happens every day. You are cut off by another car. Your neighbour starts up the leaf blower just as you settle in with a book and a cup of tea. Annoyance is the natural reaction. It’s the easy way[...]

Published: November 18, 2019
By: Darryl Stewart
You should not care whether you win or lose — really!

Our culture is obsessed with winners and losers, with finding heroes, villains, and jokers in every story to entertain us and simplify things. We are also biologically wired to dwell on things that aren’t going well, to notice what is[...]

Published: November 12, 2019
By: Darryl Stewart
The one thing you must do every day to feel productive

As we get older and more focused on personal, family, and career success, many of us become more organized. If you are not seeing success in any of these areas, perhaps you have not improved your habits in the areas[...]

Published: November 4, 2019
By: Darryl Stewart
Be careful who you label as a problem employee

Years ago, I was asked by a mid-level manager what to do about what she referred to as a “B employee” on her team. This person was a front-line manager. By the definition I had previously shared with her, a[...]

Published: October 28, 2019
By: Darryl Stewart
What not to say when someone is sharing something traumatic

Good leaders, parents, and friends listen authentically and share supportively with the people in their lives. When we see strong emotions, the thing to do—if the timing and setting are appropriate—is to ask about it. “You look really upset. How[...]

Published: October 21, 2019
By: Darryl Stewart
How to make people feel great and make your own life infinitely better

I used to feel I had to do everything myself. I had the misconception that people were all busy, totally happy with what they were doing, and not open to helping me. I felt that anything I would ask of[...]

Published: October 15, 2019
By: Darryl Stewart
Are you a jerk of a leader?

If you have had any success as a leader, you likely have some ego attached to that success. You have gotten things done by leveraging the talents of others. Congrats to you! Now the reality check. If you are an[...]

Published: October 7, 2019
By: Darryl Stewart
Why I love my job and how you can love yours too

My love for my jobs has ebbed and flowed over the years. Right now, it is at an all-time high. These days I am overseeing the processes that make sure that product development, customer service, marketing, sales, and finance are[...]

Published: September 30, 2019
By: Darryl Stewart
How 5% of your leadership effort can produce 95% of your results

During a meeting of business leaders, one member of the group shared the story of a very bold move he made and a lesson he learned. He was curious about how one of the most successful business leaders in Canada[...]

Published: September 23, 2019
By: Darryl Stewart
How a morning routine took me from being grumpy and stressed-out to laid back and thoughtful

In the distant past, I would get up in the morning and watch the news or go on the Internet to see what was happening in the world. Turns out there was always something negative going on out there, whether[...]

Published: September 16, 2019
By: Darryl Stewart
How and when to start a hard conversation

Many other leaders ask me for advice when they are dealing with difficult situations. Often, the difficult situations involve an employee underperforming or causing disruption on a team. We discuss the situation and I inevitably ask: “Have you talked clearly[...]

Published: September 9, 2019
By: Darryl Stewart
How to hold people accountable without being a jerk about it

If you lead others or you are a parent of older kids, you have probably experienced the feeling that the people you lead don’t seem to be working with you sometimes. You feel like you are doing stuff for them to[...]

Published: September 4, 2019
By: Darryl Stewart
Have you ever felt dumped on when you were doing your best?

You are given a challenging project. The goals for the project seem clear, the deadline is very clear, but the path to reach the goals is loose. You take this as licence to go your own way with how you[...]

Published: August 26, 2019
By: Darryl Stewart
How to get the right people to help you do the work

When you ask for volunteers in public, you rarely get any. And if you do, they are likely not the ones best suited for the work. You end up angry that those who you really wanted didn’t step up and[...]

Published: August 19, 2019
By: Darryl Stewart
The Vacation Effect

I was taking a walk with a friend the other day. She was struggling with whether to take a holiday the following week. A friend was coming to town but she had so much to do, she was not sure[...]

Published: August 12, 2019
By: Darryl Stewart
Sometimes, you have to leave them alone

If you ask anyone if they would rather do great work or weak work, they will say great work.  To do any type of creative work like composing a song, solving an accounting problem, writing a story, or writing effective[...]

Published: August 7, 2019
By: Darryl Stewart
How to avoid doing or saying something you will regret—at work and at home

We all get triggered sometimes by things other people say or do. And we have all responded in ways we regret. Psychologist Dr. Christina Watlington tells us: “In the absence of a strong emotional vocabulary, we all resort to our[...]

Published: July 29, 2019
By: Darryl Stewart
How will you use your remaining dots?

See the image above. I am 51 years old. The filled-in dots on this page represent the months I have already lived; the empty dots represent the time I have left until 90.These dots remind me that the time I[...]

Published: July 22, 2019
By: Darryl Stewart
Are you a wimp or a tiger?

When I first started out as a leader, I tended to do too much of the work myself. I assigned tasks; I did not delegate responsibilities. I also tended to avoid hard conversations about people's performance or the company’s performance,[...]

Published: July 15, 2019
By: Darryl Stewart
How to lose weight, stop wasting time, and save money

Like most of us, I started to gain weight as I headed out of my twenties. My weight gain became even greater when we had kids. I had no time for exercise and there were so many half-eaten plates to[...]

Published: July 8, 2019
By: Darryl Stewart
Life is unfair and how to get over it and succeed anyway

A few years ago, my family and I went to one of the poorest areas of Mexico over the holidays. We were part of a team building a house for a family in need. It was a wonderful experience to[...]

Published: July 3, 2019
By: Darryl Stewart
Stop with the performance reviews

Traditional performance reviews do more harm than good. Do you think it is a good idea for parents to meet with each of their children regularly and rate them in all areas of their performance as children? Maybe it would[...]

Published: June 24, 2019
By: Darryl Stewart
Doting parents and controlling bosses just don’t get it

I recently attended a driver education class with my 15-year-old daughter. It was the first class and the kids had to bring a parent or guardian. The program was introduced and there were lots of questions from the audience. Sometimes[...]

Published: June 17, 2019
By: Darryl Stewart
It is official: you need to stop saying “you guys”

I know I am late to the party on this, but judging by how often I still hear the phrase “you guys”—sometimes from my own mouth—English-speaking North Americans still struggle with this. Twice in the last few weeks I have[...]

Published: June 10, 2019
By: Darryl Stewart
Which babysitter is the hero?

You are a first-time parent. Your little darling is now 22-months-old and, so far, when you want a night out, you have always called the grandparents. You realize that you are wearing them out and your “baby” is now a[...]

Published: June 3, 2019
By: Darryl Stewart
Your perfect solution is not perfect for me

Have you ever been coaching a staff member through an issue and somewhere along the way the perfect solution to their problem becomes obvious to you? You suggest it, but it does not seem as good to the other person[...]

Published: May 27, 2019
By: Darryl Stewart
Karma and a Winnipeg Fire and Safety Company

I was once asked to make some phone calls on behalf of one of our non-profit customers. We were asked to call their suppliers to see if any of them would make contributions to this very worthy cause and we[...]

Published: May 21, 2019
By: Darryl Stewart
Think before you speak

Over the years, I have been involved in hundreds of meetings for many purposes. As a young man and a junior at whatever meeting it was, I thought my role was to say what I thought, look smart, and make[...]

Published: May 13, 2019
By: Darryl Stewart
What to do when one of your team is acting like their life sucks

Do you have people on your team who are constantly saying that their life sucks? In the book Tribal Leadership, authors Dave Logan, John King, and  Halee Fischer-Wright talk about how to engage someone like this. According to them, this[...]

Published: May 7, 2019
By: Darryl Stewart
Not my usual blog – How I ended up being partner in an ice cream company

I love what we do at the IBEX Payroll. Following through on our mission to Empower and Inspire Great Workplaces is a full time thing. Between leading this and trying to be a good husband, father, son, brother, friend and[...]

Published: April 30, 2019
By: Darryl Stewart
Dilbert thinks leaders like us are evil. Are we?

Dilbert creator Scott Adams says he could never be a good boss because leadership requires a deep and innate sense of evil. “After all,” he said in an interview I read, “the job is to get people to do things[...]

Published: April 22, 2019
By: Darryl Stewart
The right way to deal with your problem employee

I get asked this question all the time: “How can I fix my problem employee?” The question is often asked with frustration and the implication that the employee is obviously the problem. I sigh a little every time I am[...]

Published: April 15, 2019
By: Darryl Stewart
The case against unlimited vacation

A while back I wrote a blog on the idea of unlimited vacation for salaried staff. It was one of my most read blogs of 2018. Turns out it was the most read blog among our staff at IBEX Payroll![...]

Published: April 8, 2019
By: Darryl Stewart
If the rules are stupid, bend them just enough to get the job done

I heard a story on the radio years ago that made my blood boil. It has stuck with me ever since. I have thought about it many times, but have never written about it before because the issue it raises[...]

Published: April 1, 2019
By: Darryl Stewart
How to avoid being thought of as a hypocritical, unforgiving jerk of a boss

If you are leading a team, people will inevitably, on occasion, fail to follow through on something they said they would do. So, what do you do when this happens? Generally, I do nothing. Why? Because I am privileged to[...]

Published: March 25, 2019
By: Darryl Stewart
If you treat someone like they don’t care, they won’t care

Whenever I put the question to a group of leaders about how to address a specific performance issue with an employee, one of the inevitable responses is to “explain to them how important it is that they do it right.”[...]

Published: March 18, 2019
By: Darryl Stewart
The main reason for your staff’s performance issues is…

I know that many of my blogs blame the leader for the mistakes or underperformance of their staff. It’s a common theme, because it’s true! When I see a problem, I always start by looking at myself and what I[...]

Published: March 11, 2019
By: Darryl Stewart
My friend Dennis

One key characteristic of “servant leaders” is that they feel a deep personal obligation and commitment to the people they lead. For a servant leader, it’s not about how others can serve their interests, but how the leader can serve[...]

Published: March 4, 2019
By: Darryl Stewart
How to be the right kind of mentor

I recently listened to a person, world-class in his field, talk about his experiences being mentored. When he first entered his field, he was paired with a mentor who took great interest in what he was doing and how he was[...]

Published: February 24, 2019
By: Darryl Stewart
What you really need to look for when hiring and how to get it

One of the most important workplace leadership decisions we make is who we hire. If you have ever replaced an employee that was wrong for the role with an employee who was right for the role, or replaced someone with[...]

Published: February 19, 2019
By: Darryl Stewart
How to turn a careless mistake into an inspiring moment

On a skiing holiday with my family in Vernon BC, I witnessed a truly inspirational act. One I know I will draw upon for years to come. Snowboarding down a run, I noticed a man on skis yelling and motioning[...]

Published: February 11, 2019
By: Darryl Stewart
The big mistake almost every employer on a tight budget makes

According to over 20 years of Gallup research, the two most important factors contributing to people’s job satisfaction are: having the right tools and equipment to do their job; andknowing what is expected of them. In this blog, I am[...]

Published: February 4, 2019
By: Darryl Stewart
Lead your team to improved performance with “the ratchet”

Talking about change and improvement, but never doing anything about it, is really frustrating. Frustration like this is a constant in many organizations and on many teams. It does not have to be like this. Pretty much everyone wants to[...]

Published: January 28, 2019
By: Darryl Stewart
Turning a B employee into an A employee

If you are a workplace leader, you very likely have at least one employee you wish would turn it up a notch. They seem like they have the potential to excel, but something is just not clicking, and they are[...]

Published: January 21, 2019
By: Darryl Stewart
Let’s Remember Why We are Here, People

Have you ever had someone else school you with your own playbook? For instance, you are playing a sport or a board game and one of your competitors makes a move that you know darn well yourself and wins the[...]

Published: January 14, 2019
By: Darryl Stewart
What to do with a great employee who can’t get along with others

Have you ever employed someone who seems to have the right skills for the job, someone who does their own work well—perhaps even better than everyone else—but who seems to rub people the wrong way? Linton Sellen, teacher of the[...]

Published: January 7, 2019
By: Darryl Stewart
How to make someone feel truly alive

I recently attended the funeral of an elderly woman I didn’t know. I was there because she was the mom of a friend and I wanted to support him. There were many touching tributes to her. They focused on her[...]

Published: December 17, 2018
By: Darryl Stewart
My biggest leadership lesson ever

Four years ago, I became Chair of the Board of Directors of Candace House. The organization was in a shambles and needed a reset in order to make progress on its goal of creating a first-of-its-kind refuge for victims, survivors,[...]

Published: December 11, 2018
By: Darryl Stewart
Lead generously and expect a lot

At one time on my leadership journey, I was stingy with compliments, stingy with sharing the big picture, stingy with adapting work to someone’s strengths, and stingy with relinquishing control and fully delegating a task. I was also stingy with[...]

Published: December 3, 2018
By: Darryl Stewart
Acting on a whim is usually a mistake

Recently, I was thinking about a new way that we might be able to use a particular system at our company—a system for which we pay hundreds of dollars a month. I thought since we are paying for it, we[...]

Published: November 26, 2018
By: Darryl Stewart
For a leader, chess is better than checkers

Great leaders treat their jobs more like playing chess than playing checkers.What do I mean by that? In chess, the pieces are different and do different things. In checkers, the pieces are all the same. People are like chess pieces:[...]

Published: November 19, 2018
By: Darryl Stewart
How to get lots of really important stuff done

Given the title of this blog, you might expect that the focus would be on personal productivity or time management. Personally, I am a junkie on these topics and I have spent years developing my own ways of trying to[...]

Published: November 13, 2018
By: Darryl Stewart
Nobody wants you as their leader because…

Here are two very compelling definitions of the role of a leader. From author and leadership trainer, Linton Sellen, a leader’s role is:to deal with the performance and well­being of others.From Verne Harnish, founder of the Young Entrepreneurs’ Organization, a[...]

Published: November 5, 2018
By: Darryl Stewart
A personal story of setting the bar high and failing

I recently ran a half marathon with the expectation I would run my best time ever. I had run the same race the previous year and set my current personal best (PB). I had trained more and better than ever[...]

Published: October 29, 2018
By: Darryl Stewart
How to get everyone aligned and accountable in your organization

I was recently asked by another entrepreneur how I motivate people, set expectations, and hold people accountable. The question took me aback. I thought I had an answer; I felt I had this covered, but did I? What am I[...]

Published: October 22, 2018
By: Darryl Stewart
Bringing your core values to life: The STADH example

Years ago, we went through a process of discovering our core values. We did an exercise where we each chose someone on the team who we thought exemplified our core values, and then we wrote down as many points as[...]

Published: October 16, 2018
By: Darryl Stewart
Have fun and enjoy the ride

They say that you don’t create your core values, you discover them. When we looked at what we value at IBEX Payroll, we discovered that we like to have fun. Not the goofing-off, get-out-of-work kind of fun, but rather the[...]

Published: October 9, 2018
By: Darryl Stewart
Don’t be a jerk

Have you ever known someone who seemed to be working hard and doing the right things but not getting very far? Someone you thought could use a family or other network that loved them and believed in them, that helped[...]

Published: October 1, 2018
By: Darryl Stewart
Act like your momma is watching

Most people have someone in their life – or someone who has passed on – who was always proud of them and who they always wanted to please. For me, this was my mom. For others it was their dad,[...]

Published: September 24, 2018
By: Darryl Stewart
Take your work seriously

You go into a local independent coffee shop to enjoy a quick fix and sit in peace for a few minutes before you head back to the office. The single server behind the counter is taking an order for someone[...]

Published: September 17, 2018
By: Darryl Stewart
Show you care for people

You walk into a busy doctor’s office five minutes early for your appointment. You go to the registration desk to report in. You say in a friendly voice: “Marci here for Dr. Reilly.” You get a look that says, “how[...]

Published: September 10, 2018
By: Darryl Stewart
The case for unlimited vacation days

I recently read the book Outrageous Empowerment: The Incredible Story of Giving Employees Their Brains Back by Ron Lovett. Lovett makes the case for empowering people at all levels of an organization to use their brains every day and become[...]

Published: September 5, 2018
By: Darryl Stewart
What to do when you encounter strong emotions from someone on your team

It happens to me often. I am speaking with one of my team and I see an expression on their face that looks like anger, sadness, frustration, impatience, or some other strong emotion that doesn’t quite fit the situation. In[...]

Published: August 27, 2018
By: Darryl Stewart
Saying “not now” is a great way to reduce stress and increase results

Have you ever had the feeling that you were overloaded at work? That feeling of too many things to do and not enough time to get everything done? I have. This situation actually demotivates me from wanting to do anything[...]

Published: August 20, 2018
By: Darryl Stewart
How to get more output from your team while increasing their happiness

It is a theme I hear from leaders all the time: “I have nowhere to promote my people. I get good people all trained up and they leave because I don’t have enough opportunities for them.” While it may be[...]

Published: August 14, 2018
By: Darryl Stewart
How to kick your butt into gear every day

Being a good leader means making the right choices today. To be effective you need to: act calmly and responsibly in almost all situations; be on time for meetings; hold people accountable for their work; take aside the over-reacting member[...]

Published: August 8, 2018
By: Darryl Stewart
A real-life example of coaching an employee through a performance problem

I once had a staff member who, after a promotion, was failing to stay on top of his new responsibilities. He was missing some deadlines, forgetting some things altogether, and not setting proper expectations with his colleagues. Upon discussion, it[...]

Published: July 31, 2018
By: Darryl Stewart
It pays to be a lazy and selfish leader

I admit it. I lead selfishly. I put my own needs first. My needs are to: not be dragged into every little situation; not work long hours; be able to focus on positive, move-forward, what-comes-next kind of work; not worry[...]

Published: July 23, 2018
By: Darryl Stewart
A ridiculously easy way to improve your team meetings

Psychologists and professional trainers tell us that we should give audiences a five-minute break every 60–75 minutes. Psychologists know this from research; trainers know this from experience. They know that after a break, people’s attention spans are restored and the[...]

Published: July 10, 2018
By: Darryl Stewart
Five ice breakers to jump start any meeting

Here at IBEX Payroll, we LOVE our ice breakers. At the beginning of every weekly huddle, you'll find the IBEX Payroll team deeply immersed in one. Whether it's a staring contest or a very intense game of rock-paper-scissors, ice breakers[...]

Published: July 4, 2018
By: Hillary Dux
How to stay positive in the face of adversity

As leaders we set the tone. When we go to the dark side and let anger, resentment, or entitlement dominate our mood and our actions, we create a toxic workplace. Whatever the trigger is –problems at home, an unforgiving customer,[...]

Published: July 4, 2018
By: Darryl Stewart
How to hire in a hurry

When we hire in a hurry:we tend to focus too much on the specific skills we need right now and not enough on the underlying character and growth potential of the people we choose;we tend to select people who are[...]

Published: June 26, 2018
By: Darryl Stewart
Are you a true professional or just a talented placeholder?

I attended an event where Paul Maurice, the coach of the NHL’'s Winnipeg Jets, was the keynote speaker. I was very impressed by his thoughtful outlook. One of the things Maurice talked about was the difference between a typical NHL player and[...]

Published: June 18, 2018
By: Darryl Stewart
How to be a happy leader and lead a happy life

We all know people with good health, money, and options about how and with whom they spend their time, and yet they are not happy. And we all also know happy people who seem to have very little. In his[...]

Published: June 12, 2018
By: Darryl Stewart
Expect high performance and you might just get it

In my experience, we will rarely get great performance from a staff member if we don't have high expectations set for them. I am not talking about people meeting the basic expectations for a position. Show up, do the duties[...]

Published: June 5, 2018
By: Darryl Stewart
How some sharks switched gears and why we all need to

I had the honour of being a judge at the Global Student Entrepreneur Awards recently, a worldwide competition for post-secondary students running real businesses while going to school. The candidates were the winners of their respective countries’ competitions – all[...]

Published: May 29, 2018
By: Darryl Stewart
How to get your staff to buy into goals and why you need to have them

My son is what we assume is a typical teenage boy. When asked what his goals are in life, he just shrugs or grunts. When encouraged to go outside and get some fresh air, or to ride his bike to[...]

Published: May 23, 2018
By: Darryl Stewart
Is your behaviour driving your best employees away?

Have you ever felt like your life partner, kids, siblings or boss don’t seem to notice you anymore?  Sure, they still interact, but they don’t seem to really notice you. You make an extra effort to look nice or be[...]

Published: May 15, 2018
By: Darryl Stewart
A powerful way to bond your team together

Through shared learning opportunities, you can create the right conditions for your team to soar to new heights – together. I have seen the power of this process many times over the years, and it all begins by following the[...]

Published: May 8, 2018
By: Darryl Stewart
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Published: May 1, 2018
By: Gabrielle Cochingco
How to think about forgetful employees

During a talk I gave last week to a group of emerging leaders, a participant spoke about a situation where one of their staff members had forgotten to put away some dangerous chemicals. The chemicals were left out in the[...]

Published: May 1, 2018
By: Darryl Stewart
How to make sure you have a clear conscience when letting an employee go

“If they are surprised they are getting fired, you suck as a leader.” This was the line uttered by a very successful entrepreneur I met recently. I was humbled by many parts of our conversation since his company was exactly[...]

Published: April 23, 2018
By: Darryl Stewart
Why you should never discuss compensation during reviews

I recently met a very successful entrepreneur who is dominating a very competitive industry across the U.S. His most important strategy is to make sure that he hires and keeps the best and brightest people. He does everything he can[...]

Published: April 17, 2018
By: Darryl Stewart
Should you talk to your co-worker or your boss first?

note to readers:  I have changed the title of this blog from its original given recent tragic events.   Thank you for your feedback on this.   DarrylWhat should you do if one of your peers at work is doing things that[...]

Published: April 10, 2018
By: Darryl Stewart
New to IBEX Payroll: Find and Replace

Saying goodbye to a co-worker is tough, and if you're in charge of their schedule, finding the right person to replace the vacated shifts can be another big challenge.But have no fear, Find and Replace is here! And it’s as[...]

Published: April 10, 2018
By: Gabrielle Cochingco
The top 5 qualities to look for when promoting people into leadership

According to a scan of the top 3,000 leadership books of all time, the top five qualities of a leader are:humility;listening;communication;collaboration and team building; andintelligence.And according to leadership trainer and author Linton Sellen, your job as a leader is to:select[...]

Published: April 3, 2018
By: Darryl Stewart
How to avoid winning at all costs

A few weeks ago I attended an immersive three-day leadership course. I was excited and afraid at the same time. I was excited because I had applied in the past and had been denied; I was afraid because the course[...]

Published: March 26, 2018
By: Darryl Stewart
Should your co-workers feel like family?

During a recent talk with the entire IBEX Payroll team, I spoke from the heart about how thankful I am for the caring way in which the team treats each other, our customers and, well, me. I also went on[...]

Published: March 20, 2018
By: Darryl Stewart
Why it is bad to compliment the new employee on a job well done

Recently, a new employee of IBEX Payroll did a great job on some work. I saw the work, I was impressed, and I began writing a congratulatory email directly to the employee. Sounds like the right thing to do, doesn’t[...]

Published: March 12, 2018
By: Darryl Stewart
How to make the rest of your life the happiest part of your life

I celebrated my 50th birthday last weekend. As the day approached, people kept asking me how I felt about it. Somewhere along the way I started saying I was happy – happy that I was entering “the best half of[...]

Published: March 5, 2018
By: Darryl Stewart
Follow this advice to the letter

One of my core beliefs about leadership is that you need to treat employees as individuals. It is not useful to treat everyone in the same way. I spent some time recently with the CEO of a very successful Winnipeg[...]

Published: February 26, 2018
By: Darryl Stewart
From bad to great: making meetings work

Early in my leadership career, my staff meetings consisted of me telling everyone how great things were and what a great job they were all doing. Then, I would explain new rules and procedures to fix problems I hadn’t even[...]

Published: February 20, 2018
By: Darryl Stewart
Sometimes the boss is right

A mid-level manager recently asked me to help him “fix” his boss. The situation stemmed from a staff meeting where the manager felt that the “big boss” had undermined his authority in front of his team. The story starts with[...]

Published: February 12, 2018
By: Darryl Stewart
The secret power of one-on-ones

I’ve learned that great leaders typically prefer one-on-one time with their team members to conventional group meetings. In fact, one of the most successful leaders I know almost never attends a group meeting. In analyzing my own style over the years,[...]

Published: February 5, 2018
By: Darryl Stewart
The four key questions that define a great employee

There are top performers out there: people who set an example in the workplace; people who make your life easier; people who figure stuff out on their own; people with amazing skills and the desire to use them; people who[...]

Published: January 29, 2018
By: Darryl Stewart
Putting your worries aside and living more in the moment

This past holiday season, my family and I traveled to Mexico for a somewhat different kind of winter vacation. We helped a hard-working family experiencing poverty build a house for themselves. This was an eye-opening experience. We saw real poverty[...]

Published: January 22, 2018
By: Darryl Stewart
Can a boss really be a good coach to their staff?

A reader recently reached out to me after reading one of my coaching blogs and questioned whether a boss could really be a good coach to the people they lead.Here is an excerpt from the reader’s note:"A boss and a[...]

Published: January 15, 2018
By: Darryl Stewart
How to keep your email inbox clean for 2018

I am amazed by how many people leave one of the most central parts of their work lives in chaos and, in the process, compromise their own productivity and ability to do more of what matters most to them.I am[...]

Published: January 8, 2018
By: Darryl Stewart
The top 3 People’s Favourite blogs of 2017

This past year has been a very productive one here at the Inclusion System, and with 2017 coming to a close, we decided to take a look at which of the Inclusion System Blog  posts have been the most popular[...]

Published: December 18, 2017
By: Gabrielle Cochingco
Why you need to cut your younger staff some slack

Do you have staff in their mid-twenties or younger whose behaviour, compared to older peers, is driving you nuts? Do you have teenagers at home making you feel the same way? It turns out that we old-timers need to cut them some slack. Adults think[...]

Published: December 11, 2017
By: Darryl Stewart
How good leaders keep projects on track

Do you have an initiative that is lagging? It seems like it should work, but you just can’t seem to get it moving in the right direction? In their book The Four Disciplines of Execution, authors Sean Covey, Chris McChesney,[...]

Published: December 4, 2017
By: Darryl Stewart
What to do when one of your staff is not buying in to training

We cannot train someone who is not willing to learn. When I teach leadership topics, there is nothing worse than having someone in the room with their arms crossed and their attitude on. Whether they were forced to come, or[...]

Published: November 27, 2017
By: Darryl Stewart
Why you need to pick favourites and be unfair

Whether leading a team at work, coaching a sports team, or parenting, it is important to play favourites and to not treat each person the same. In his powerful seven-day leadership training program, Linton Sellen points out that each of[...]

Published: November 20, 2017
By: Darryl Stewart
Why you should stop using the term “Human Resources”

The language you use in the workplace can shine a light on your organization’s value system and beliefs. The term “Human Resources” is so common that most organizations simply adopt it without giving it a second thought. As the organization[...]

Published: November 14, 2017
By: Darryl Stewart
What time will Mom be home?

One of the most important ways to show our loved ones that we care about them is to spend time with them. We also all deserve the opportunity to relax and enjoy our own passions. On the flip side, many[...]

Published: November 6, 2017
By: Darryl Stewart
Candace’s legacy

A few years ago, I was looking for an inspirational speaker for a business event. My wife suggested Wilma Derksen. She told me that Wilma’s daughter Candace had been murdered in 1984 and Wilma had a powerful story to share[...]

Published: October 30, 2017
By: Darryl Stewart
The 10-4 rule of leadership

In retail there is a 10-4 rule of customer service. When you find yourself within 10 feet of a customer, make friendly eye contact. If you can include a smile, even better! But the key is eye contact that acknowledges[...]

Published: October 23, 2017
By: Darryl Stewart
New at IBEX Payroll: Departmental Switch!

A couple of weeks ago we released Scheduling’s New Filter Tool, and since then we’ve gotten tons of feedback about how much scheduling has improved. Well, this week we’ve got yet another scheduling enhancement that will Knock. Your.SOCKS OFF!   As of[...]

Published: October 20, 2017
By: Gabrielle Cochingco
How to take things to the next level

I was in a meeting with a group of successful business owners a while ago. We were discussing our ideas for improving our businesses and talking about incremental changes we could each make. The most successful person in the group[...]

Published: October 17, 2017
By: Darryl Stewart
How to get the important stuff done

Our world has become a very distracted place with email, texts, Facebook, Twitter, Snapchat, Instagram, and other digital taps on the shoulder competing for our attention. Of all the time we spend keeping up to date on these platforms, how[...]

Published: October 10, 2017
By: Darryl Stewart
New at IBEX Payroll: Schedule Filters!

To keep things organized, scheduling in the IBEX Payroll system is centered around individual departments. Now generally this works great, but for really large departments, simply viewing a schedule or editing a shift means: Sorting through a scheduling page that’s[...]

Published: October 2, 2017
By: Gabrielle Cochingco
Sharing the good stuff

During an employee engagement workshop I was facilitating, one of the participants shared the story of her former boss. He was a designer of some repute – well respected and well known. He engaged her in her work by: sharing[...]

Published: September 29, 2017
By: Darryl Stewart
It’s time to kick some butt… NOT!

How often have you heard a fellow leader say something like: “I have had enough! I am gonna kick some butt this time!” This mindset is in direct conflict with one of the most important principles of leadership. In leading[...]

Published: September 25, 2017
By: Darryl Stewart
Excuse me for talking while you were interrupting

Steven Covey taught us to “seek first to understand, then be understood.” Most leadership courses include some version of the advice: “when someone else is talking, show them the respect of listening, put yourself in their shoes and try to[...]

Published: September 18, 2017
By: Darryl Stewart
How to deal with your selfish employee

Is there someone you lead or someone else in your life who has an issue with giving? Someone you find to be self-absorbed and uncaring of others? At one time, I struggled with dealing with this kind of person. I[...]

Published: September 11, 2017
By: Darryl Stewart
People over process

As leaders, we must often help people understand why something won’t work or why they can’t take action on a specific idea. In a perfect world, our people would understand what great innovation looks like; how to push a boundary[...]

Published: September 5, 2017
By: Darryl Stewart
The right way to use goals with your team

Many business authors and some leaders with whom I have worked like to treat goals as an objective measure – something they believe cuts through the clutter of people issues and gets to the root of how a person or[...]

Published: August 28, 2017
By: Darryl Stewart
Great leaders and great parents forgive easily

In 1984, Wilma Derksen’s 13-year-old daughter, Candace, was abducted and murdered in Winnipeg. Over 30 years later, the case is still before the courts. First, it took 22 years to find a possible offender and since then there have been three court[...]

Published: August 21, 2017
By: Darryl Stewart
Lift where you stand

There is a story about a church group trying to move a grand piano from one room to another. None were professional movers, and the task of moving the heavy instrument seemed nearly impossible. Everybody knew that the task required[...]

Published: August 14, 2017
By: Darryl Stewart
What Netflix can teach us about hiring well

How do you stay ahead in a very competitive industry? One of the most important factors is attracting the best people possible. Netflix knows this and knows that their position as a leader in the field of on-demand entertainment requires[...]

Published: August 8, 2017
By: Darryl Stewart
Will you pass or fail this leadership moment?

Put yourself in this situation. As the volunteer President of a non-profit organization, one of your main roles is to chair the board meetings, making sure business is conducted in a professional manner as all items on the agenda are[...]

Published: July 31, 2017
By: Darryl Stewart
What to do when the front-line employee is smarter than the boss

Here is the situation that a CEO recently explained to me: They had hired their first-ever Chief Operating Officer. Many of the staff who used to report to the CEO now reported to the person in the new role. The[...]

Published: July 24, 2017
By: Darryl Stewart
How to break a bad habit

Each of us has bad habits that we would like to kick. In The Power of Habit, author Charles Duhigg offers a fascinating look into how the habits that rule our lives work and how to change them. To minimize[...]

Published: July 17, 2017
By: Darryl Stewart
A great culture is just one part of a great workplace

A few years ago, I was on a WestJet flight sitting near the front of the plane. The customary round of drinks and snacks had been served and the cabin crew were now in the front galley chatting while they put things[...]

Published: July 10, 2017
By: Darryl Stewart
My top three tips for leading your team to peak performance

The most insightful leadership book I have ever read is First, Break All the Rules, by Marcus Buckingham and Curt Coffman. The authors assert that there are progressive stages of employee engagement, expressed as questions in a person’s mind as[...]

Published: July 4, 2017
By: Darryl Stewart
Why you need to tell them what they don’t want to hear

According to Gallup, a powerful indicator of engagement at work is strong agreement with the statement: “Someone at work seems to care about me as a person”. Another is strong agreement with: “Someone has talked to me about my progress in the last[...]

Published: June 26, 2017
By: Darryl Stewart
Many leaders disrespect their teams with this common mistake

A few years ago, I sat through a painful internal training session by the CEO of company I admired. He gathered his staff to teach a new concept he had learned at a seminar. I was the only outsider in[...]

Published: June 19, 2017
By: Darryl Stewart
When the grind is wearing you down, take a leap

In leadership and in life, the everyday grind can sometimes wear you down. There is always something that needs attention, someone who needs something done, some urgent matter that demands a solution. In the book, The 7 Habits of Highly Effective People: Powerful[...]

Published: June 5, 2017
By: Darryl Stewart
Instant stress relief for busy leaders and managers

When your brain is full of all the tasks you need to complete, you are expending a lot of energy trying to keep track of it all. Keeping everything in your head is also a great source of stress, and[...]

Published: May 29, 2017
By: Darryl Stewart
Great leaders deal with the root of the problem

I have been involved with several non-profit boards over the years.  On some and advising others. One was a “working board” where the members themselves do much of the work of the organization. When I first joined, the president was[...]

Published: May 23, 2017
By: Darryl Stewart
A real-life example of unintentional demotivation

I recently wrote about how we can demotivate a potentially good employee by being critical of them without ensuring they understand our expectations. Just such a situation came my way this past week. A senior manager was concerned about a[...]

Published: May 15, 2017
By: Darryl Stewart
Are they really a problem employee?

I am often asked to consult on situations with specific “problem” employees. One common situation is when the leader is openly critical of an employee for reasons the employee does not understand. Sound ridiculous? I see it all the time.[...]

Published: May 8, 2017
By: Darryl Stewart
How people lose motivation and how to bring it back

I recently spent some time with Jesse Itzler, best known for his book Living with a SEAL: 31 Days Training with the Toughest Man on the Planet. In his book, Itzler describes the self-imposed 31-day ordeal he undertook to shake[...]

Published: May 1, 2017
By: Darryl Stewart
The best coaching question ever

In his book, The Coaching Habit, author Michael Bungay Stanier claims to know the best coaching question in the world: And what else? Bungay Stanier says that most coaching conversations end far too quickly and with a poor result. Two[...]

Published: April 24, 2017
By: Darryl Stewart
A powerful question to help you coach better

Studies show that when we have something on our mind it literally uses up energy. We have all had that restless, unsettled feeling when we can’t let something go from our mind. Sometimes the feeling is positive, like excitement over[...]

Published: April 17, 2017
By: Darryl Stewart
The real cost of being a cheapskate boss

In September 2016, the average wage for Canadian employees was $952 a week. And it probably hasn’t grown much since then. As our economy shifts even further away from producing goods to providing services, wages represent the largest expense for employers.[...]

Published: April 10, 2017
By: Darryl Stewart
Why is my “A” player under-performing?

Gallup defines engaged employees as those who are involved in, enthusiastic about, and committed to their work and their workplace. I like to call this type of employee an “A” player. What do you do when a proven “A” player on your team[...]

Published: April 3, 2017
By: Darryl Stewart
The unexpected impact of money on engagement

Have you ever thought or said anything like this?: “There is no point in trying to engage our staff in their work unless we can afford to pay them more.” I admit it, I have. Turns out I was wrong[...]

Published: March 19, 2017
By: Darryl Stewart
Let your team figure it out

As leaders, we are ultimately responsible for the quality of the work each member of our team performs. Yet most of what our team members do, they do on their own. This is our dilemma as leaders. We might think[...]

Published: March 13, 2017
By: Darryl Stewart
The most important factor in employee engagement is…?

It is you, silly. If you lead anyone in the workplace, the things you do and the way you do them matter far more than anything else to the team you lead. Not pay or benefits, not the way your[...]

Published: March 6, 2017
By: Darryl Stewart
People don’t fire themselves

I have written many articles over the years about dealing with an employee’s underperformance through good leadership. I believe that, in most cases, termination can be avoided. I have also written about the reasons why you might need to let[...]

Published: February 27, 2017
By: Darryl Stewart
How to bust out of a leadership rut

Our days are filled with things we “need” to do.   Be it work or personal, the lists are never ending.   There never seems to be enough time to get it all done. How then do we challenge the status quo[...]

Published: February 20, 2017
By: Darryl Stewart
A proven tool for better leadership and better health

What if there was a magic pill that would drastically reduce depression and anxiety, that would sharpen the mind, and that would even help people with attention deficit hyperactivity disorder (ADHD) to focus better. What if the side effect of[...]

Published: February 13, 2017
By: Darryl Stewart
Don’t police for failure when you can coach for success

A regularly scheduled coaching session with each member of your team is the best way I know to help each person achieve personal success and create great results. To have a great coaching session, you need to have taken the[...]

Published: February 6, 2017
By: Darryl Stewart
Figuring out who’s actually accountable

As human beings working under the direction of another person, one of our most basic needs is to know what is expected of us. If this has not been communicated and reinforced with us over time, we will rarely be[...]

Published: January 30, 2017
By: Darryl Stewart
A leadership hack to address performance issues

One of our most important roles as a leader is to deal with under performance on our team. In dealing with a performance issue, it is very important not to “beat around the bush.” In other words, we need to[...]

Published: January 23, 2017
By: Darryl Stewart
The main thing about prioritizing

Stephen Covey told us, “the main thing is to keep the main thing the main thing.” But what if you have lots of things you need to get done in the next day, week, or month? This is the dilemma[...]

Published: January 16, 2017
By: Darryl Stewart
A leadership pledge for 2017

With the start of the new year, some of us will begin transitioning into new leadership positions. However, as we move from front-line roles to leadership roles, very few of us adapt quickly enough. Many of us confirm the Peter[...]

Published: January 9, 2017
By: Darryl Stewart
How to put the team back in teamwork

Here is a situation with which I was asked to help. A large non-profit organization had grown from 100 to 250 employees over several years. This required expansion of the programming management team from one person to three people. All[...]

Published: January 3, 2017
By: Darryl Stewart
Is your organization weak or strong?

Leadership and management are important factors of any organization. Often times the difference between a strong and a weak organization is when one falters in either of those important concepts. Some of my observations about weak organizations Managers are often[...]

Published: December 26, 2016
By: Darryl Stewart
What the monk said to the entrepeneur

For this week’s blog, I’d like to share an inspiring story I recently read about an American entrepreneur and a monk. Barrett Ersek, the entrepreneur, asked the monk how he could believe and have faith in religion when there is[...]

Published: December 19, 2016
By: Darryl Stewart
You don’t have to be perfect to be a great leader

I have been researching, writing, and speaking about leadership and employee engagement for many years. At the beginning of the journey, I was certain that as I read the books, took the courses, listened to the podcasts, and then faithfully[...]

Published: December 12, 2016
By: Darryl Stewart
Six important rules for dealing with employee pay

Employee compensation is a tricky matter. Scores of books and thousands of studies have been written on the relationship between employee performance and pay. I have tried to consolidate some of the research results along with my own experiences into[...]

Published: December 5, 2016
By: Darryl Stewart
The three goals for a more engaged team

One of the most important ways to create engagement in the workplace is for leaders to help each of their team members achieve their goals. Engagement in the workplace translates into discretionary effort; that magical 20–40% more that almost every[...]

Published: November 28, 2016
By: Darryl Stewart
Give it to me straight

My first job after university was at a large, traditionally run company. I was bursting with enthusiasm and I really wanted to prove myself. They told me that I would get a performance review every six months where I would[...]

Published: November 21, 2016
By: Darryl Stewart
Why we all need friends at work

A few years back, a couple of IBEX staff thought it would be a great idea to have a "nagashi somen" (flowing noodle) party for lunch. We set up a bamboo trough in the parking lot and put a garden[...]

Published: November 14, 2016
By: Darryl Stewart
Don’t be patient with a problem on your team

Maybe you can relate to this. We had a problem employee many years ago. One of his issues was his attitude with customers. He did not have the giving, forgiving, helpful attitude that many great customer service people naturally have.[...]

Published: November 7, 2016
By: Darryl Stewart
Does my job really matter?

It is quite possible that the maid who cleaned your hotel room last month finds greater purpose in her work than the nurse who helped deliver your cousin’s baby last summer (congratulations, by the way!). How can that be? How[...]

Published: October 31, 2016
By: Darryl Stewart
I love my job because my opinion really seems to matter there

You see the pilot helping to clean the plane; you see the hostess bussing tables; you see bosses answering phone calls at the reception desk; or you see a senior manager covering a front-line shift so that the junior manager[...]

Published: October 24, 2016
By: Darryl Stewart
Why you need to show you care

Have you ever had someone take a real interest in your personal success? How did that feel? In my workshop on employee engagement, I sometimes lead an exercise where I ask people to share experiences of when they felt a[...]

Published: October 19, 2016
By: Darryl Stewart
You might want to start with “good morning”

Many years ago, I rushed into my business partner’s office first thing one morning. I had already been at work for some time, but Terry, my partner, had just arrived. I launched into a very important discussion, mere seconds after[...]

Published: October 10, 2016
By: Darryl Stewart
An inexpensive way to improve morale on your team

Dopamine, a neurohormone, is produced in our brain when we experience something enjoyable. A lover’s embrace, tasting chocolate, winning on a slot machine – these all produce dopamine in your brain (if you enjoy these experiences). This is the commonly[...]

Published: October 3, 2016
By: Darryl Stewart
Am I any good at this job?

Each one of us has our own idea about how human potential works. Some of us think that each person is capable of almost anything. Success is just a matter of trying hard enough. Each of us can excel at[...]

Published: September 26, 2016
By: Darryl Stewart
How to reduce stress on the job

Studies show conclusively that one of the most stressful situations for employees is when you ask them to do a job and then not give them the tools they need to do it. Bad leaders often take the position that[...]

Published: September 19, 2016
By: Darryl Stewart
Help me understand what you expect, boss!

“I know what is expected of me at work.” This seems like a simple statement that almost everyone in a workplace should be able to make. As simple as it sounds, though, having a high percentage of your staff say[...]

Published: September 12, 2016
By: Darryl Stewart
How to deal with your problem employee

Gallup asked eighty thousand managers: “You have a talented employee who consistently shows up late for work.  What would you say to this employee?” Common answers were: I would lock them out I don’t care as long as they stay[...]

Published: September 2, 2016
By: Darryl Stewart
How to super-charge employee engagement

In my own organization, we have talked about many strategies over the years for increasing the engagement of our staff, including: giving people as much autonomy as possible over when, how, and with whom they do their work; delegating authority[...]

Published: August 29, 2016
By: Darryl Stewart
Dealing with the elephant in our office

On May 12th, we launched a milestone update to the IBEX system code-named “Project Goliath”.  It was a lot of work, but resulted in some serious speed improvements and increased our future ability to scale.  To celebrate, we made a fun[...]

Published: August 10, 2016
By: Noah Palansky
The paradox of being supportive while also demanding performance

Leadership trainer Linton Sellen taught the Inclusion/IBEX leadership team that the role of a leader is to support the performance and well-being of others. He also made many comparisons between parenting and leadership. Sellen’s point about performance and well-being is[...]

Published: August 8, 2016
By: Darryl Stewart
What children can teach us about delegation

Many parents have had the experience of hearing unbelievable reports about their child following a babysitting gig or an extended visit with a relative. Sometimes it doesn’t even sound like the kid we know. We’re told that… our child is[...]

Published: August 8, 2016
By: Darryl Stewart
Give your staff some room and magic sometimes happens

I recently had a breakthrough with someone I have led for a long time, someone who leads others inside our company. This person has proven leadership capability. He has good character, cares about the well-being of each member of his[...]

Published: August 8, 2016
By: Darryl Stewart
Is good character good for the bottom line?

Here is a typical slide in a presentation about leadership: …research shows that promoting leaders who truly seem to care and do the right things for their people reduces turnover, reduces stress in the workplace, and increases profits over the[...]

Published: July 29, 2016
By: Darryl Stewart
Why Donald Trump should lose

History is full of human rights atrocities. Situations where one group of people was singled out for unfair, inhumane, and morally wrong treatment. These situations are often compounded by the dehumanization of the oppressed group. The perpetrators of the atrocities[...]

Published: July 25, 2016
By: Darryl Stewart
Quiz: Are you a manager or a leader?

You are near your breaking point. You have ten staff reporting to you and a maximum of three are working at any one time. You need to coordinate schedules and plan daily activities. Your frustration is compounded by the fact[...]

Published: July 18, 2016
By: Darryl Stewart
Forgiveness at work

People are victimized all the time. Some people are so affected by this that they can no longer lead productive lives. Their pain, their feelings of helplessness, or their need for revenge overpower their ability to carry on with life. Some[...]

Published: July 8, 2016
By: Darryl Stewart
Stealing time and energy

One of my friends recalls getting an email from his boss (Mike) at 4:53 on a Friday afternoon. The subject line was “your weekend thinking list.” The email was a list of problems that Mike thought would be good for[...]

Published: July 4, 2016
By: Darryl Stewart
What to do when your staff members forget to do things

One of the most common complaints I hear from leaders is about their staff forgetting things. Forgetting to complete the full list of duties on their shift; forgetting to complete an incident report; forgetting to update their availability; forgetting to[...]

Published: June 28, 2016
By: Darryl Stewart
Throwing off the shackles

Perhaps you can relate to this. Recently, I started feeling stuck – a victim of my circumstances. It felt like my days were jam-packed responding to the needs of others or following through on commitments I had made. I felt[...]

Published: June 20, 2016
By: Darryl Stewart
How to be happier in your work and your whole life

Good things happen to us all the time. We get a raise; our child brings home great marks; our troubled employee finally starts showing up for work on time. We hope for these things and we are happy about them[...]

Published: June 13, 2016
By: Darryl Stewart
Learning together pays huge dividends

On most Thursdays you will find the Grumpy Goats (i.e., the IBEX leadership team) having lunch together in our boardroom. This is where we make many of our decisions. It is also where we talk about leadership. We talk about things[...]

Published: June 6, 2016
By: Darryl Stewart
The smartest people are the ones who ask for help

I once had one of the brightest young people I know come to me for advice. I was honoured. I helped her by simply passing on the advice I had received on the same issue years earlier, which had worked[...]

Published: May 30, 2016
By: Darryl Stewart
The dirty jobs philosophy of success

Mike Rowe, host of “Dirty Jobs” on the Discovery Channel, gave a TED talk in 2008. He talks about what is wrong with the common adage “if you want to succeed, follow your passion.”  He reflects on a pig farmer in Las[...]

Published: May 24, 2016
By: Darryl Stewart
Does leading others seem like more work than just doing it yourself?

As you start to lead more people, you can get to the point where it feels like you don’t have time to do anything but deal with your team’s needs and issues. I have met many frustrated leaders in exactly[...]

Published: May 16, 2016
By: Darryl Stewart
Tackling the ultimate dysfunction of a team

In my previous four blogs, I explained the first four dysfunctions of a team from the book The Five Dysfunctions of a Team, by Patrick Lencioni: Absence of Trust - How to build trust on your team Fear of Conflict[...]

Published: May 9, 2016
By: Darryl Stewart
Positive peer pressure leads to accountability

In The Five Dysfunctions of a Team, author Patrick Lencioni suggests that peer pressure is the most effective and efficient way of maintaining high performance standards. The kind of peer pressure Lencioni is talking about is not the negative kind[...]

Published: May 2, 2016
By: Darryl Stewart
It’s all about commitment

How many work situations have you been a part of where important issues drag on and on? Leaders are either not listening to staff, or they are simply indifferent to serious problems or great opportunities for improvement. As a result,[...]

Published: April 25, 2016
By: Darryl Stewart
Conflict is good for your team

Good relationships require conflict in order to grow. This is true in all lasting relationships. With our parents, with our life partners, and with our friends we all seem to know that “having it out” occasionally is important and healthy.[...]

Published: April 18, 2016
By: Darryl Stewart
How to build trust on your team

If you truly trust your teammates, you are comfortable exposing your true self to them. You can act without fear of judgment and you can focus keenly on your work. In The Five Dysfunctions of a Team, author Patrick Lencioni[...]

Published: April 11, 2016
By: Darryl Stewart
Your biggest leadership fault and what to do about it

You are a hypocrite. So am I. We all are. Most of us are remarkably skilled at seeing the faults in others. It is easy to see that if Martha listened a little more and slowed down a notch, her[...]

Published: April 4, 2016
By: Darryl Stewart
What is your boss’s fault is this

A few weeks ago, I wrote that if your team is not performing well, it is your fault as the leader. My point was that it is the things you do as a direct supervisor that most directly affect the[...]

Published: March 28, 2016
By: Darryl Stewart
How do we help our “daughters” to win?

My 12-year-old daughter is not very competitive when it comes to team sports.  She goes out for all the teams and clubs she can.  Soccer, dance, volleyball, choir, skating, ultimate and most recently water polo, are just some of the things[...]

Published: March 20, 2016
By: Darryl Stewart
A delegation scenario: what would you do?

You tell Mark (your employee) the size of the whiteboard you want, provide him with a “rough budget” of $300, and you ask him to “take care of it.” A few weeks later, the new whiteboard arrives on a delivery[...]

Published: March 14, 2016
By: Darryl Stewart
How to make someone feel like a million bucks

Here are some tips from renowned leadership coach Marshall Goldsmith on how to help someone feel great during a conversation: Don’t interrupt. Listen. Don’t finish the other person’s sentences. Don’t say “I knew that.” Don’t even agree with the other[...]

Published: March 8, 2016
By: Darryl Stewart
Make no excuses; it’s your responsibility

If you are a front-line supervisor, project leader, team captain, or senior manager you have more power than anyone else to influence employee satisfaction and commitment among members of your team. Engaged, productive teams can be found within terrible organizations,[...]

Published: February 29, 2016
By: Darryl Stewart
Why bother trying to be a better leader?

I spend a lot of time reading to learn more about writing and about leadership for this blog. I also try and put what I learn into practice. It is never easy – I often feel like a hypocrite! But[...]

Published: February 22, 2016
By: Darryl Stewart
How often should you check in with your staff?

You’re the supervisor. Ultimately the success of a project or function is on your shoulders. So how often should you check in with the staff actually performing the work? Some supervisors are afraid of being seen as not trusting, so[...]

Published: February 15, 2016
By: Darryl Stewart
How to generate buy-in

It would be great if we all got to do what we wanted to at work all day, every day. The reality, though, is that we all have tasks on our to-do lists that we would prefer to avoid. Even[...]

Published: February 8, 2016
By: Darryl Stewart
When a colleague mistreats his or her own child on staff

What would you do in this tough leadership situation? Would you do anything at all? I was recently asked by a mid-level manager – let’s call him Steve – for some advice. He worked alongside another supervisor – let’s call[...]

Published: February 1, 2016
By: Darryl Stewart
Is a laid-back manager better than a micro-manager?

I don’t know much about Robert J Hall, except that I really like some of his writing on leadership. A recovered micro-manager myself, this post got my attention: The Opposite of Micromanagement...Laid-back Management? By Robert J Hall What's the opposite[...]

Published: January 25, 2016
By: Darryl Stewart
Do you cross over to the personal side with your staff?

If you are the direct supervisor of anyone, you are a leader. Leadership goes far beyond management. Management of when things need to be done by who, is not being a leader there is more to it than that. Buckingham[...]

Published: January 18, 2016
By: Darryl Stewart
Men are pigs and when to speak up

A few weeks ago I wrote about a situation in which the smart, emotionally intelligent, thing to do was to keep your mouth shut. That situation was one where you were obviously right, but rubbing the other person's nose in[...]

Published: January 11, 2016
By: Darryl Stewart
Can you stay cool when someone pushes your hot button?

According to Bradbury and James in their powerful book, Emotional Intelligence 2.0, it is possible to stay cool, calm and collected even when our co-workers do things that drive us crazy. All the input we gather from our senses first[...]

Published: January 4, 2016
By: Darryl Stewart
Do you always have to be right?

You have a dinner date with a close friend and you are debating where you two should go. You point out the bad reviews her choice has received, but in the end you give in and accept that restaurant... ... And[...]

Published: December 21, 2015
By: Darryl Stewart
The three magic words of delegation

Delegation is where the payback for being a good leader happens. When we have: the right person in the right place a person who understands what is expected a person whose judgement we trust and a situation where we are[...]

Published: December 14, 2015
By: Darryl Stewart
Our job as a leader

Linton Sellen tells us that our job as leader is the performance and well-being of our team. Gallup tells us that the typical workplace team has 26% 'A' Players, 55% 'B' players and 19% 'C' players. Beroz Ferrell explains A[...]

Published: December 7, 2015
By: Darryl Stewart
Why you need to let go of things you cannot control

In case you haven’t heard the buzz, one of the most common traits displayed by individuals selected for promotions is emotional intelligence (EI).  Wikipedia defines EI as: “the capacity to be aware of, control, and express one's emotions, and to handle interpersonal[...]

Published: November 30, 2015
By: Darryl Stewart
Aim for zero

I am an aviation and leadership buff.  Both itches were scratched by Chris Hadfield's new book, but especially the leadership itch. I can't imagine a workplace more stocked with top performers than the astronaut pool at NASA.  These few candidates[...]

Published: November 23, 2015
By: Darryl Stewart
The master builder is dead

In bygone ages buildings were constructed by master builders. This skilled individual designed the building, hired the trades people and managed every aspect of construction. If any decisions needed to be made during construction, the master builder made them. The[...]

Published: November 16, 2015
By: Darryl Stewart
Knowledge is not understanding

If you have managed people for any length of time then you have probably encountered the situation where you clearly explained to someone how to do something, yet it does not get done the way you expected. Personally, I have[...]

Published: November 9, 2015
By: Darryl Stewart
Your team’s hierarchy of needs

Maslow's Hierarchy of Needs taught us that we are motivated to fulfill our most basic needs before we move on to higher level needs.  Maslow made the point that if someone is hungry they will naturally focus on meeting that[...]

Published: November 2, 2015
By: Darryl Stewart
You are not being soft by asking soft questions

As I cross the country speaking to groups about employee engagement, I often get resistance to the idea of asking staff 'soft' questions. Questions like: How is it going? What was your best day at work this month? Do you[...]

Published: October 26, 2015
By: Darryl Stewart
Do you share the qualities of a great leader?

In his phenomenal course on leadership, Linton Sellen points out the difference between the qualities we often associate with good leaders and the qualities that are actually most important. Do you want to be led by the person with these qualities?[...]

Published: October 19, 2015
By: Darryl Stewart
I want a raise

I was consulted recently about a situation where a newer head office employee was looking for a raise. He had told a few of his co-workers and his immediate supervisor that he felt underpaid. He had even hinted to the[...]

Published: October 13, 2015
By: Darryl Stewart
When to fire fast

Great organizations have core values that they live by and use to guide most of their decisions, especially when it comes to hiring people. If you are clear on your organization's core values, it means you know what your culture is now and what[...]

Published: October 5, 2015
By: Darryl Stewart
Why bother?

Why bother trying to be a better leader? It’s a lot of work. But if you can … gather the right people for the right jobs, make each individual feel listened to and respected, create an atmosphere where everyone knows why[...]

Published: September 28, 2015
By: Darryl Stewart
Melting the ice

My fishing buddies and I have created an analogy to help us talk about stress. Imagine you have a block of ice inside you. Now imagine any time you stress yourself out, you start melting your block of ice and[...]

Published: September 21, 2015
By: Darryl Stewart
Two techniques to help you (or someone you coach) reduce stress

Since your autonomic nervous system doesn't distinguish between daily stressors and life-threatening events, if you’re stressed over work issues, your body can still react as if you’re facing a life-or-death situation. When you repeatedly experience this fight or flight stress[...]

Published: September 14, 2015
By: Darryl Stewart
Will this be on the test?

[caption id="attachment_2500" align="alignleft" width="618"] All people avoid work, and are drawn to art. Your team is no different.[/caption]   When it is work, we try to do less.  When it is art, we try to do more. In school we[...]

Published: September 8, 2015
By: Darryl Stewart
When the fill-in does a better job than the regular person

This is such a common scenario. One of your staff goes away on holidays and the fill-in person does a better job than that staff person. What should a leader do when this happens? The first thing we need to do is stop,[...]

Published: August 31, 2015
By: Darryl Stewart
A time saving trick when recruiting new staff

When people are being interviewed for a job they are putting their best foot forward.  If they fall flat on their face during the recruiting phase it would be insane to make excuses for them and hire them anyway, would[...]

Published: August 24, 2015
By: Darryl Stewart
In the face of “silliness”

[caption id="attachment_2480" align="alignright" width="300"] People don't mean to make bad decisions so don't treat them like they did. Image by Michael Hull click for link.[/caption] It has happened to all of us. We get frustrated by what appears to be[...]

Published: August 17, 2015
By: Darryl Stewart
How to leave a company with style and grace

You are working a job you like at a company you love. You have fought off many job offers and opportunities as your reputation and your resume has grown. Finally you reach the point where you think perhaps it is time[...]

Published: August 10, 2015
By: Darryl Stewart
When negative feedback stares back at you – just laugh

Last week I took aside one member of my team. My goal was to give feedback on something I felt he could have done better in a specific leadership situation. I said my piece directly.  "Here is what I observed[...]

Published: August 4, 2015
By: Darryl Stewart
A great leadership hack

"Life hacks" refer to shortcuts, loopholes, and tricks which aren't obvious but make life a bit easier.  By extension "leadership hacks" are tactics or strategies which aren't obvious but make leadership a bit easier. I have recently discovered a leadership hack of my[...]

Published: July 27, 2015
By: Darryl Stewart
Stay focused on the positive

A few weeks back I went into the wilderness of Manitoba on a canoe trip with my 14 year old son. Like all parents, my wife and I worry about our kids. With my son, we worry that he spends[...]

Published: July 20, 2015
By: Darryl Stewart
When absenteeism crosses the line

A blog reader reached out to me recently about a situation with one of their staff, let’s call her Mary.  Mary was "a good worker when she was at work":  likeable, intelligent, and hard working. Absences have always been an[...]

Published: July 13, 2015
By: Darryl Stewart
Look in the mirror before you get upset with your team

[caption id="attachment_2434" align="alignright" width="297"] It might be your fault... Picture is by P. Reynolds, click for link.[/caption] When people are following your direction they will do really silly stuff that they would not normally do even though they know better.[...]

Published: July 6, 2015
By: Darryl Stewart
How to engage employees working more than one job

The reality in today's economy is that many employees are working more than one job.  Well paying "career" jobs are getting harder and harder to find. The question is: how do you engage your employees when they don't just work[...]

Published: June 29, 2015
By: Darryl Stewart
When people go over their leader’s head

If you lead people who lead other people then eventually you will be faced with the situation where someone goes over their boss's head and comes directly to you. Imagine you are the General Manager of a restaurant and one[...]

Published: June 22, 2015
By: Darryl Stewart
The most important factor in selecting who gets the job

In general, when selecting who gets the job, great leaders select based on the things that are the hardest to change in people. [caption id="attachment_2411" align="alignright" width="300"] How do you choose? Image by 05com click for link.[/caption] While technical skills and[...]

Published: June 15, 2015
By: Darryl Stewart
Forget the leadership sound bite

One of the most common ways that decisions get made in organizations is the method in which a team has their input, and the leader makes the final call. You can call this authoritarian or, more kindly, you can call[...]

Published: June 8, 2015
By: Darryl Stewart
Leadership vs. Parenting

Would we send our kids to the doctor to get a note to prove they were sick? No. We use our subjective evaluation based on our personal knowledge about our kids to determine if we think they are really sick and[...]

Published: June 1, 2015
By: Darryl Stewart
What to do when you don’t like a decision you delegated

When you have delegated a particular decision to one of your staff and you don’t like the decision they have made you have three options: overrule the person ask the staff member to change it accept it The correct answer[...]

Published: May 25, 2015
By: Darryl Stewart
What happens to an entrepreneur

[caption id="attachment_2383" align="alignright" width="250"] Photo by newthinking communication[/caption] In the E-Myth, Michael Gerber talks about the “entrepreneurial spasm". He defines an entrepreneurial spasm as the moment when the former worker gets mad enough at his boss, or desirous enough of[...]

Published: May 19, 2015
By: Darryl Stewart
Giving negative feedback: some reminders

[caption id="attachment_2374" align="alignright" width="220"] Image by vascorossy[/caption] Several readers of this blog have reached out to me about giving negative feedback to their staff recently. I thought I’d share some of the key points from our discussions with you. First[...]

Published: May 11, 2015
By: Darryl Stewart
Training and development can sometimes make things worse

When we are having a performance problem with one of our staff in a certain position the easy thing to do is to keep investing in more training and development and hope for the best. If you can see steady[...]

Published: May 4, 2015
By: Darryl Stewart
Zero tolerance is a bad idea

Ever had the idea to put a "zero tolerance" policy in place on some issue at your workplace? It’s a bad idea. "We now have a zero tolerance policy on swearing in this department," might be a response to a[...]

Published: April 27, 2015
By: Darryl Stewart
Why we deal with tough issues

I recently attended a course on dealing with abusive behaviour in the workplace.  It was a worthwhile course overall.  It provided me some tools to recognize problems and it gave me some examples of abuse that I may not have[...]

Published: April 20, 2015
By: Darryl Stewart
How good marks can hurt your kids

Or more specifically, the pressure to achieve good marks can hurt kids. If we put too much pressure on kids for marks, they may choose to “bail rather than fail”. Research shows that if marks are the most important thing[...]

Published: April 13, 2015
By: Darryl Stewart
The volleyball story – how pressure affects motivation

It’s a tie game at the high school volleyball playoff match. The home team coach has gathered his players for a timeout huddle. From the stands a parent screams: “Come on girls you gotta want this!” The coach turns to[...]

Published: April 6, 2015
By: Darryl Stewart
The secret to winning a debate with one of your staff

The secret to winning a debate with a co-worker or one of your staff is actually being right. When you realize you have made a mistake, the right thing to do is admit it. Great leaders are willing to admit[...]

Published: March 30, 2015
By: Darryl Stewart
The new deal with employees

For years we all operated under the assumption that to get someone to make more widgets and make them better for us, we needed to pay them more. It turns out that this is not true. Beyond a certain point,[...]

Published: March 23, 2015
By: Darryl Stewart
The side effect of engaging leadership

I found this simple list describing engaged doctors in an article by Craig Kamins of Gallup: loyal to the organization willing to put forth discretionary effort willing to trust and cooperate with others willing to work through challenges willing to[...]

Published: March 16, 2015
By: Darryl Stewart
Getting the tough work done

Sometimes the work just needs to get done. There is no way to get around the fact that nobody wants to clean the food court tables, deal with a bowel movement from a person they support, or have to write[...]

Published: March 9, 2015
By: Darryl Stewart
How to crush the spirit of forgetful staff

The pet peeve of many leaders is that staff person who is always forgetting things. [caption id="attachment_2306" align="alignright" width="190"] Photo by PSyc3330[/caption] It can be frustrating when you work hard to manage your own time and on top of that[...]

Published: March 3, 2015
By: Darryl Stewart
What to do if one of your staff questions your authority

People generally do what their supervisor asks them to do.  As humans we are tuned in to understanding a pecking order and adhering to the requests of those above us on it. So why do some people not comply? "Mark,[...]

Published: February 23, 2015
By: Darryl Stewart
What if You Became Romantically Involved with One of Your Staff?

What if you became romantically involved with one of your staff? It’s a bold and important question to ask during the interview process for a supervisory position and the correct answer is “I would not do that”. [caption id="attachment_2293" align="alignright"[...]

Published: February 17, 2015
By: Darryl Stewart
Promote Mastery – Not Carrots and Sticks

To get people to do things the way we want them done, the traditional approach has been to use a bunch of carrots and sticks. Carrots as rewards for doing things the way we want and an occasional slap with a stick[...]

Published: February 9, 2015
By: Darryl Stewart
How a simple conversation undid 20 years of negative thinking

I played a lot of hockey as a kid.  In retrospect, I did not enjoy it very much. I enjoyed the fun and friendships around playing hockey, but the actual hockey itself? Not so much. I never felt that I[...]

Published: February 2, 2015
By: Darryl Stewart
Who Should Get Promoted?

Many times people get promoted for the wrong reasons: They were really good at doing something specific or technical so it is assumed they would be good at supervising others doing that same kind of work. Like the great nurse[...]

Published: January 27, 2015
By: Darryl Stewart
Why do we do this?

Every meaningful job I have ever had or ever heard about comes with some strings attached.  I think all of us can agree to the fact that no matter the job, there are always things we would rather not have[...]

Published: January 19, 2015
By: Darryl Stewart
What happens when the boss ain’t around

Spending some time away from the office with my family over the holidays got me thinking. [caption id="attachment_2267" align="alignright" width="200"] Photo by Asa Wilson[/caption] We all have fears about what happens when we are not around. We fear that people[...]

Published: January 12, 2015
By: Darryl Stewart
Top 10 IBEX blogs posts of 2014

[caption id="attachment_2262" align="alignright" width="180"] Photo by Sam Churchill[/caption] Thank you for reading the IBEX Payroll blog and thank you for putting these ideas to work, breaking out of the norm and engaging the people around you in the most important workplace in[...]

Published: January 5, 2015
By: Darryl Stewart
It’s about leadership – not technical expertise

[caption id="attachment_2248" align="alignright" width="225"] Photo by rrafson[/caption] The majority of leaders are generally selected for a management position because they are perceived to be knowledgeable in their field and show intelligence in their actions. However… Those who become great leaders[...]

Published: December 15, 2014
By: Darryl Stewart
When terminating is a kindness and resigning is the right thing to do

[caption id="attachment_2241" align="alignright" width="300"] Photo by Yoel Ben-Avraham[/caption] When a new person joins your team they want to know what is expected of them; how long the commute is, what their pay cheque will be every two weeks. Basic stuff.[...]

Published: December 8, 2014
By: Darryl Stewart
Don’t post the job when you already know

You have a job opening at your organization and there’s a person already working in your organization who would be perfect for it. So you post the job internally and externally as per your organization’s process. You get many applications;[...]

Published: December 1, 2014
By: Darryl Stewart
The Coward’s Cop Out

One of your staff is testing your authority.  They know the rules, they know they are breaking them, and you both know that they are testing you.  They are messing with your program and setting a bad example. Here are[...]

Published: November 25, 2014
By: Darryl Stewart
Take luck out of the equation

You have critical night shifts in your organization. These are “awake at night” shifts where sleeping is not allowed. Lives could be at risk if certain actions are not taken quickly in response to certain situations. A major incident takes[...]

Published: November 17, 2014
By: Darryl Stewart
Praise in public? The debate

“Praise in public and punish in private” is the old axiom- it is common sense right? People obviously would not appreciate being punished in public. If Frank has messed up, saying: “Frank you really screwed this up, do it again[...]

Published: November 10, 2014
By: Darryl Stewart
You can’t manage sick days

Management is what you do to things. Leading is what you do with people. Treating people like things never gets you far and does more harm than good. [caption id="attachment_2208" align="alignright" width="200"] Photo by bigblockbobber[/caption] For instance, one HR “best[...]

Published: November 3, 2014
By: Darryl Stewart
I never said she had to…

An Executive Director is doing an exit interview with a front line manager, let’s call her Sue. Sue is a great manager and the ED is sad to lose her. During the interview it comes out that Sue is quitting[...]

Published: October 27, 2014
By: Darryl Stewart
An essential list for making final hiring decisions

This is not a list to forward to your HR Department. This is a list for you to consider when it is down to the final selections for people who will join your team and work for you. [caption id="attachment_2199"[...]

Published: October 21, 2014
By: Darryl Stewart
Money can’t buy you love

Marshal Goldsmith conducted a research project involving more than 200 high potential leaders from 120 companies around the world. Each company could nominate only two future leaders, the very brightest of its young starts. The high performers (you know the[...]

Published: October 6, 2014
By: Darryl Stewart
Need a morale boost to keep you going in your leadership position?

I own my own company.  Like most entrepreneurs, I have no real boss.  Nobody ever pats me on the back and tells me what a great job I have done.  Despite this, I love what I do and feel very[...]

Published: September 29, 2014
By: Darryl Stewart
What do Top Performers Look Like?

One of the most important things to the success of any manager is to have as many ‘A’ players on their team as possible. Great managers choose new staff wisely, looking carefully for the attitudes and aptitudes that predispose someone[...]

Published: September 22, 2014
By: Darryl Stewart
Everyone is ambitious in their own way

Research into human nature shows us that across all cultures and socio-economic levels people yearn for a feeling of growth. The feeling that we are progressing and learning is important to all of us. Studies show that executives are 20[...]

Published: September 15, 2014
By: Darryl Stewart
When to skip coaching and fire someone

I think coaching your team members privately and regularly is the most important way to improve the performance of each individual and the team as a whole. There are many posts on my blog explaining how to coach. There are,[...]

Published: September 8, 2014
By: Darryl Stewart
Breaking the ice

I made the choice to be in a management position when I chose to become an entrepreneur. I darn well wanted to get focused on the results of my employees, and not lose my house! Perhaps, for this reason, it[...]

Published: September 2, 2014
By: Darryl Stewart
The Deal with Coaching

Many people in the work place today are more knowledgeable and have greater expectations around job satisfaction at work than their predecessors, even though their work ethic may not be the same, generally, as those in the past. Suck it[...]

Published: August 25, 2014
By: Darryl Stewart
An awesome strategy for praising employees

Offering praise to employees can be tricky business for managers. One of the purposes of offering praise, beyond recognizing a job well done, is to motivate your employees. Daniel Pink has done a wonderful job of summarizing the work of[...]

Published: August 18, 2014
By: Darryl Stewart
Bring the wonder back to your team

Through childhood and adolescence we all progressed through a wonder of learning.  Our bodies grew and changed, we passed one grade level after another. We played increasingly difficult levels of sports, music, dance and languages.  We passed all the grades in[...]

Published: August 11, 2014
By: Darryl Stewart
The Four Keys to Employee Engagement for the Long Haul

The idea that work could be different, more like an extension of life rather than something I had to do to make money, was my dream for many years. As a business owner, that meant figuring out how to help[...]

Published: August 5, 2014
By: Darryl Stewart
Do you multiply the intelligence of your team or diminish it?

It’s an elegantly simple idea: leaders can use their intelligence to multiply the intelligence of the people around them and, in doing so, effectively double output . . . for free! Liz Wiseman describes leaders as either multipliers or diminishers:[...]

Published: July 28, 2014
By: Darryl Stewart
How a manager’s actions forced a promising new employee to quit

It was an exciting opportunity for Angel. Angel had been working as a DSW or disability support worker for just over 8 months. In her job she worked in a residence supporting 3 individuals, helping them get through their daily[...]

Published: July 21, 2014
By: Darryl Stewart
A brilliant way to improve the way you give feedback to your team

Some new information has come my way thanks to a post by Jeff Hayden on a simple way to frame feedback that will drastically improve its effectiveness. Jeff points us to some great work by Daniel Coyle, author of The Talent[...]

Published: July 14, 2014
By: Darryl Stewart
Saying Goodbye to a Great Employee

It is a dilemma. A great member of your team is leaving for a totally understandable reason. You are sad to see this person go and you truly wish them well. What do you do? Do you make a big[...]

Published: July 7, 2014
By: Darryl Stewart
What if your employees wanted to be held accountable?

A common assumption is that if you hold people too accountable for their results they will not do great work, and they will not be very happy. What if, just for fun, we turned that assumption on its head and[...]

Published: June 23, 2014
By: Kristen
Good managers act more like dogs than cats.

This point was made very clear to me by leadership guru Linton Sellen this week over breakfast. Linton had a great way of explaining this idea. A dog gets a home with good food, a warm bed, people who scratch[...]

Published: June 16, 2014
By: Darryl Stewart
Are your employees’ best efforts routinely ignored?

[caption id="attachment_2081" align="alignright" width="300"] Image by Employeeperformance[/caption] One third of all employees in any given organization feel that no one cares when they go above and beyond; another third don’t feel they receive appropriate recognition for what they do. Positive[...]

Published: June 9, 2014
By: Darryl Stewart
One reason you should care about being a great manager

During my Engage! Workshop we often do a group exercise where everyone is asked to talk about a manager, leader or some other person who turned work into something special. [caption id="attachment_2075" align="alignright" width="300"] Image by lumaxart. Click for link.[/caption] One of[...]

Published: June 2, 2014
By: Darryl Stewart
Quarterback or Coach?

Coach or quarterback? In theatre there is the director who does not act In the army there is the commander who stays out of the front line In sports there is the coach who stays on the sidelines Theatre, warfare[...]

Published: May 26, 2014
By: Darryl Stewart
Show You Care

One morning several years ago, I walked into my business partner’s office first thing in the morning and started right into a rant on a business issue.  When I looked over to him for reaction he said, “good morning to[...]

Published: May 21, 2014
By: Darryl Stewart
Can Anyone do Anything?

There is a ridiculous notion out there in our society that anyone can do anything at a high level if they set their mind to it. Great managers like you know this is not true and that it is dangerous to[...]

Published: May 13, 2014
By: Darryl Stewart
A great way to deal with a serious employee performance issue

One of your staff is seriously under performing.  You have had the casual talks with them being supportive while outlining specific examples of the issues.  They have agreed the situation needs to improve, but it is not.  You need to[...]

Published: May 6, 2014
By: Darryl Stewart
How to Deliver Negative Feedback

Last week I wrote about a way to help generate positive feedback for your team members. The other side of this coin is negative feedback.  Negative feedback needs to be more specific and timelier than positive feedback.  In my experience, people[...]

Published: April 29, 2014
By: Darryl Stewart
A great way to generate feedback for your team members

[caption id="attachment_2038" align="alignright" width="200"] Remember to get feedback from team members![/caption] You are a great manager.  You know that meeting regularly one-on-one with each member of your team is important. Many managers tell me they struggle to come up with[...]

Published: April 22, 2014
By: Darryl Stewart
How to motivate anyone – even a lost cause

Most people have someone working with them or for them that is a “lost cause”.  This is someone who everyone thinks will never be motivated to change their poor behaviour. There is a basic fundamental human desire for feedback on[...]

Published: April 15, 2014
By: Darryl Stewart
Top reasons why delegation fails and we end up doing it ourselves

Being a manager is tough.  It is even tougher if you can’t get delegation working effectively for you. My top reasons why delegation fails: We delegate something to someone that is far outside their skills and interests. We micro manage[...]

Published: April 8, 2014
By: Darryl Stewart
What to say when one of your staff does not feel like working

[caption id="attachment_2014" align="alignright" width="250"] The infamous Night-of phone call.[/caption] I was standing with a group of parents at one of my kid’s events recently. The woman next to me took a call on her cell phone. I could only hear her[...]

Published: April 1, 2014
By: Darryl Stewart
5 Second Test

Ask the best, most engaging, managers how they excel and you will get a different story every time.  They all do things differently.  They come in all shapes, sizes, colours, educational backgrounds and with all kinds of styles and different[...]

Published: March 25, 2014
By: Darryl Stewart
Why Young Managers can be a Menace

I see it all the time. New managers are often proud that they have been promoted and think they have “made it”. Their actions can be downright scary to more seasoned managers. The big thing is that their journey has just[...]

Published: March 18, 2014
By: Darryl Stewart
How to super charge your best employees

There is an old adage that says something to the effect “if you have a great employee, leave them alone and let them do their thing.” As with many old sayings, there is a hint of wisdom in this saying. [...]

Published: March 11, 2014
By: Darryl Stewart
Manager helps an employee go from problem child to princess

I interview managers all over Canada, whenever I can. Christy is one of the managers I interviewed recently.  I asked Christy if she had a great example of helping someone go from very poor performance to really great performance on[...]

Published: March 4, 2014
By: Darryl Stewart
What to do if you feel your boss is holding you back

Most of us were brought up to wait:  wait for a good, generous, engaging, tasteful, smart boss to tell us what to do. One way to handle it when this does not happen is to blame the system, blame the[...]

Published: February 25, 2014
By: Darryl Stewart
An easy way to make one of your team members feel great

In some organizations employees are asked to confidentially evaluate their peers. I don’t like this idea. I think people will always figure out who said what about them, leading to nothing but trouble. Bosses should know employee performance inside-out. If[...]

Published: February 18, 2014
By: Kristen
What kind of boss are you?

[caption id="attachment_1969" align="alignright" width="300"] photo credit: gerlos via photopin cc[/caption] Boss 1  Tunes you out  Plays politics  Criticizes you in front of others  Seems indifferent to you  Treats you like a number  Micro manages  Focuses on your weaknesses Boss 2 Listens[...]

Published: February 11, 2014
By: Darryl Stewart
One thing at a time

Whatever your field, whether you run a group home or a bridal salon, things can pile up quickly.  These things can be tangible like emails to be read or bills to be reviewed or they can be intangible like an[...]

Published: February 4, 2014
By: Darryl Stewart
Quick Tip – vacation pay paid out

by Kristen, Payroll Specialist If your employees accrue vacation in a dollar amount, they can be paid in two ways: the employee is going on vacation and taking paid time off the employee is not going on vacation, but getting[...]

Published: January 30, 2014
By: Kristen
Do you have control of your own time?

by Darryl Stewart, Head of the Herd Have you ever had the feeling: That you are doing exactly what you were supposed to be doing right now? That you are supposed to be doing something else right now? For the[...]

Published: January 29, 2014
By: Darryl Stewart
A life changing encounter takes me to the next level

by Darryl Stewart, Head of the Herd This past week I met Wilma Derksen over coffee and then had the pleasure of introducing her before she spoke to over 125 business people.    I had read about Wilma in Malcolm Gladwell's[...]

Published: January 14, 2014
By: Darryl Stewart
Great managers watch like hawks

As your team goes about their work and their lives, you will notice big differences in the engagement level of each person depending on what they are doing.   As a great manager, you are always looking for what it is[...]

Published: January 7, 2014
By: Darryl Stewart
Great managers know that fairy tales never happen

A common movie storyline in the one where the underdog gets inspired to work extra hard at something they have been struggling at.  Our hero is struggling as a dancer with two left feet or is a pilot almost washed[...]

Published: December 17, 2013
By: Darryl Stewart
Only twenty percent of your team is giving their best

A recent survey asked 198,000 employees across 7,939 business units in 36 companies:  At work do you have the opportunity to do what you are best at every day? When the responses to this question where compared with the results[...]

Published: December 10, 2013
By: Darryl Stewart
Quick Tip – adding a payroll instruction Pt. 2

Previously, we looked at adding a payroll instruction to your payroll. When adding it you had an option to apply the payroll instruction to all employees. If that option was selected, it is ready to be used in any input[...]

Published: December 5, 2013
By: Kristen
Do you see the good or the bad in your team?

by Darryl Stewart, Head of the Herd Nelson Mandela liberated a country from race-based inequality.  Inequality maintained by trampling on basic human rights and by violence.  Mandela was jailed for twenty-seven years by the apartheid South African government.  During his[...]

Published: November 26, 2013
By: Kristen
Managing through tough times Rolling Stones style – tip #3

By Darryl Stewart, Head of the Herd [caption id="attachment_1886" align="alignright" width="240"] Photo by Michael Conen[/caption] Keith Richards, guitarist and vocalist of the Rolling Stones, tells a great story about Charlie Watts, the band's legendary drummer. After a night of drinking,[...]

Published: November 19, 2013
By: Kristen
My 3 best tips for managing through difficult times – Tip #2

By Darryl Stewart, Head of the Herd Difficult times create stress and doubt.  In my previous blog on managing through difficult times, I explained that it is very important to be proactive and focus on what you and your team[...]

Published: November 13, 2013
By: Kristen
Quick Tip – adding a payroll instruction Pt. 1

by Kristen, Payroll Specialist As your payroll expands and evolves, you may need to add earnings, benefits or deductions (payroll instructions), or even create them. The Everest system comes with a set of payroll instructions to choose from including vacation[...]

Published: November 7, 2013
By: Kristen
My 3 best tips for managing through difficult times – Tip #1

By Darryl Stewart, Head of the Herd It is so easy to get angry and distracted by things outside of our control.  A new sales tax,   the death of a friend, a key employee quitting; these are all things that[...]

Published: November 5, 2013
By: Kristen
Mining for employee strengths

By Darryl Stewart, Head of the Herd I often talk about the power of focusing on what is right with ourselves and the people we manage and not dwelling upon what is lacking, in other words, focusing on strengths, not[...]

Published: October 29, 2013
By: Kristen
An experiment in motivation works beyond my wildest dreams

By Darryl Stewart, Head of the Herd My son loves video games.  My wife and I worry that he spends too much time on his computer.  Like many parents with this dilemma, we limit his screen time.    This often leaves[...]

Published: October 22, 2013
By: Kristen
Why you should stop passing judgement on your team

You are having a team meeting and people are putting forward their ideas for dealing with a situation, just like you asked them to.  You comment on one idea, “that’s a great idea”; to another, “that might work.”  To the[...]

Published: October 16, 2013
By: Darryl Stewart
Trust, but verify

By Darryl Stewart, Head of the Herd The best way to delegate is to agree on the task to be done and be as specific as possible on the outcome required.  If you let people work to the desired outcome[...]

Published: October 8, 2013
By: Kristen
Quick Tip: override pay run settings

by Kristen, Payroll Specialist On the input sheet in Everest, there is an option to override pay run settings for each employee. The most common overrides include paying an employee by cheque instead of direct deposit, or changing the CPP,[...]

Published: October 3, 2013
By: Kristen
Being flexible the key to being a great manager

By Darryl Stewart, Head of the Herd Last week I was lucky enough to do my workshop on employee engagement at Choices, an agency providing supports to people with intellectual disabilities near Hamilton.  The workshop group was 16 front line[...]

Published: October 1, 2013
By: Kristen
Take a Punch, Roll Out Motivation

By Darryl Stewart, Head of the Herd I sat in the back of the room in Harrison Hot Springs last Friday at the BCCEO Network meeting as Doug Woollard, Interim CEO of Community Living BC, tried to dance around the fact[...]

Published: September 24, 2013
By: Kristen
New employee to senior management, “Beware of my growing discontent.”

By Darryl Stewart, Head of the Herd As I begin my new job in your organization, it is most important to me that I know what is expected of me and that I have the right training, tools and equipment[...]

Published: September 17, 2013
By: Darryl Stewart
How to find more high quality employees

By Darryl Stewart, Head of the Herd Going from a front line role to a more responsible and better paying “career” job is not easy for today’s university grads.  Many of the traditional sources of high growth jobs in Canada[...]

Published: September 10, 2013
By: Darryl Stewart
How to retain your best employees on a limited budget

By Darryl Stewart, Head of the Herd We all yearn for a higher purpose in our lives. We have all either done it ourselves or heard stories of others turning down offers of higher pay to join or remain with[...]

Published: September 4, 2013
By: Darryl Stewart
Case study – why a great employee is seeking to leave his organization

By Darryl Stewart, Head of the Herd Tracy works in a group home supporting individuals with intellectual disabilities. Tracy is passionate about supporting the people she works with. She relates to the mission and vision of the organization she works[...]

Published: August 27, 2013
By: Kristen
Quick Tip: adding a new employee

by Kristen, Payroll Specialist To add a new employee into Everest, go to the “Employees” section, and select “Add employee” at the bottom of the screen. The tabs that require information are: Demographics: Add in the employee’s information. If there[...]

Published: August 22, 2013
By: Kristen
How to treat a working mom

Women are the backbone of many organizations.  But all women are not created equal.  The woman I am talking about is committed to her job AND to her success as a mom.  She wants to have it all.  She wants[...]

Published: August 20, 2013
By: Darryl Stewart
Grandpa don’t you love me?

By Darryl Stewart, Head of the Herd Five year old girl to grandpa, “Grandpa don’t you love me?” Grandpa, “of course I do sweetie.” Child, “then why don’t you pay attention to me?” This exchange would pull at the heartstrings[...]

Published: August 13, 2013
By: Kristen
A former softie manager now holding people accountable

By Darryl Stewart, Head of the Herd Last week I shared the situation of a manager I am trying to help. He is loved by his staff because he lets them get things done their own way, but he feels[...]

Published: August 7, 2013
By: Kristen
Quick Tip: preview statement of earnings

by Kristen, Payroll Specialist If you would like to see an employee's statement of earnings without submitting the payroll, there is an option to do so on the input sheet. Select the drop down menu to the left of the[...]

Published: August 1, 2013
By: Kristen
A “great” manager confesses his addiction

  By Darryl Stewart, Head of the Herd The first step in the 12 step program of alcoholics anonymous is this: We admitted we were powerless over alcohol—that our lives had become unmanageable. Having publicly made this admission, the theory[...]

Published: July 30, 2013
By: Kristen
Crushing a star employee – confessions of a Senior Manager

By Darryl Stewart, Head of the Herd I received an email from a senior manager after one of my engagement workshops last year. In it the manager explained that she really liked what I had to say about the difference[...]

Published: July 23, 2013
By: Kristen
Quick Tip: changes to employee info

by Kristen, Wild Kid Goat Whether it's an address change, raise, or a switch to a different bank, changes are inevitable. Changes to employee information can be done at any time. Any information that is modified or changed before you[...]

Published: July 18, 2013
By: Kristen
Dealing with the squeaky wheel employee

By Darryl Stewart, Head of the Herd There is an old saying that the squeaky wheel gets the grease.   This saying can be very true when it comes to problem employees can’t it? In a previous blog I talked about[...]

Published: July 16, 2013
By: Kristen
Why you should not be fair to your staff

By Darryl Stewart, Head of the Herd My mantra on being a fair manager goes something like this: Treating people fairly to me does not mean treating everyone the same, it means treating everyone the way they deserve to be[...]

Published: July 9, 2013
By: Kristen
Quick Tip: pay increase

by Kristen, Wild Kid Goat There are two ways to process a pay increase- through an employee's profile, and on the input sheet. Through an Employee Profile In the employee profile, select the "Compensation" tab, and scroll down to "Compensation[...]

Published: July 4, 2013
By: Kristen
Feeding the Geckos – an employee engagement technique

By Darryl Stewart, Head of the Herd Great teams develop their own unique words, phrases and culture over time.  It can be a badge of honour to understand the inside jokes and vernacular of the team.  It can create a[...]

Published: June 25, 2013
By: Kristen
Quick Tip: adding an employee to a pay run

by Kristen, Wild Kid Goat [caption id="attachment_1630" align="alignright" width="216"] Click to see larger view[/caption] You have the input sheet open, but you don’t see a certain employee listed and you are wondering how this person is going to be paid...[...]

Published: June 20, 2013
By: Kristen
Bike to Work Day

If you haven’t heard already, this Friday is Bike to Work Day! Here at IBEX Herdquarters, we’ve been busy preparing for another great pit stop event. From 6:30 – 9:00 am, we’ll be serving up a pancake and waffle breakfast[...]

Published: June 19, 2013
By: Kristen
Why you should be friends with your staff

By Darryl Stewart, Head of the Herd If you feel right about becoming friends with your team then do it.  Don’t give in to those that believe you should keep a professional distance.  People respond to us best when we[...]

Published: June 18, 2013
By: Kristen
The Management Megaphone

By Darryl Stewart, Head of the Herd When you are the manager your words and actions are amplified.  Your team takes cues from you and your attitude has huge impact on those around you, likely way more than you realize. [...]

Published: June 11, 2013
By: Kristen
Quick Tip: employee search

 by Kristen, Wild Kid Goat If your company has a long roster of employees, it may be daunting to be going through pages and pages trying to find one. Did you know that the "find" box will let you look[...]

Published: June 6, 2013
By: Kristen
The selfish reason to care about employee engagement

By Darryl Stewart, Head of the Herd What does it really matter what I do at work?  It is what I do at home that really matters.  Why put so much energy into building an engaging kind of workplace when[...]

Published: June 4, 2013
By: Kristen
The coaching cycle part two: real life coaching sessions

By Darryl Stewart, Head of the Herd It is fine to talk theory, but nothing beats real life examples. At IBEX, we have scrapped the idea of performance reviews in favour of coaching sessions between each manager and each of[...]

Published: May 28, 2013
By: Kristen
The coaching cycle part one

By Darryl Stewart, Head of the Herd It seems I touched a nerve last week with my blog post “My #1 employee engagement and management tip”.  It was great to have so much positive feedback and so many conversations with[...]

Published: May 22, 2013
By: Kristen
My best #1 employee engagement and management tip.

By Darryl Stewart, Head of the Herd This is the most important thing you can do to improve your effectiveness managing your team. Every super effective people manager I know does this, no exceptions… Meet one-on-one with each of your[...]

Published: May 14, 2013
By: Kristen
Tips for employee feedback

By Darryl Stewart, Head of the Herd A big part of employee engagement is knowing how to provide feedback, both positive and negative, to your team.  Here is a compilation of useful tips, gleaned from the experts. Give it to[...]

Published: May 7, 2013
By: Kristen
The power hungry young manager – a cautionary tale

By Darryl Stewart, Head of the Herd A great front line employee, Jenna, was the most indispensable member of the team to Scott, the previous manager. She always came to work on time and always came with a good attitude,[...]

Published: April 30, 2013
By: Kristen
The Dragon’s Den or Vanilla Ice Cream

By Darryl Stewart, Head of the Herd I attended a conference recently. The conference was opened by Kevin O’Leary of Dragon’s Den fame and closed by Sean Durfy of WestJet fame. O’Leary said some very provocative things, many of which[...]

Published: April 23, 2013
By: Kristen
Engaging staff on a limited budget – the final post

By Darryl Stewart, Head of the Herd This is the last of three posts on engaging staff without more pay. In the first post two posts, I talked about autonomy and mastery. To summarize: Autonomy - give people more control[...]

Published: April 16, 2013
By: Kristen
Engaging staff on a limited budget – Part 2

By Darryl Stewart, Head of the Herd This is the second of three posts on engaging staff without more pay. In the first post I talked about autonomy.  To summarize, giving people more control over things like when, how and[...]

Published: April 9, 2013
By: Kristen
Engaging staff on a limited budget – Part 1

By Darryl Stewart, Head of the Herd I have heard it time and again. “The reason that people leave our company is that our wages and benefits are just too low.  If we had better pay and better benefits, our[...]

Published: April 2, 2013
By: Kristen
A cool way I dealt with an employee’s performance challenge

By Darryl Stewart, Head of the Herd I once had a front line manager who had messed up bad.  She had alienated one of her staff members in a way that I did not agree with.  I had managed the[...]

Published: March 26, 2013
By: Kristen
A quick tip for improving employee engagement

This employee engagement tip is so simple you may be tempted to laugh it off. Do so at your own risk. This is one of the easiest and most powerful things you can do to bring your team closer together.[...]

Published: March 19, 2013
By: Darryl Stewart
The secret behind the best manager I ever interviewed

  I interview managers all over Canada. I get to meet great managers, good managers and developing managers. I would like to think that I have a pretty good radar as to which category that I am dealing with. I[...]

Published: March 12, 2013
By: Darryl Stewart
How to get more people to apply for your job postings

By Darryl Stewart, Head of the Herd If there is specific training for your industry, that you wish people had, it is tempting to reference it in your job ads. “Disability Support Worker II training a definite asset” A simple[...]

Published: March 5, 2013
By: Kristen
Tired of refreshing the page to see if payroll is done?

By Kristen Paupanekis This one is for the payroll people!  Several improvements were made this week in the payroll processing area of the Everest system: The Progress Bar When a pay run is Processing, Refreshing or Creating, a progress bar[...]

Published: February 27, 2013
By: Kristen
How a manager taught a “sick” employee a great lesson

By Darryl Stewart, Head of the Herd My workshop was over and most of the attendees had already left.  I was walking around picking up the feedback forms. One of the attendees was standing in the corner talking on her cell phone,[...]

Published: February 26, 2013
By: Kristen
How a Manager Trashed Morale in the Workplace

  By Darryl Stewart, Head of the Herd Sometimes a little success can be a very dangerous thing. Last year I had one of the most surprising front line manager interviews ever.  I met a young woman who was very[...]

Published: February 19, 2013
By: Kristen
How a Great Manager Inspired and Motivated His Team

By Darryl Stewart, Head of the Herd Front line managers make all the difference in employee engagement. Of that I am sure. In my presentations, workshops and writing I make this point over and over again. In my travels, I[...]

Published: February 12, 2013
By: Kristen
Promoted to Your Level of Incompetence?

By Darryl Stewart, Head of the Herd How does it happen? We all strive to be recognized, it is part of human nature.  To be recognized for what is unique and special about us is a positive thing.  In the[...]

Published: February 6, 2013
By: Kristen
The Difference Between Strength and Weakness

By Darryl Stewart, Head of the Herd I often talk about the power of focusing on what is right with ourselves and the people we manage and not dwelling upon what is lacking. In other words, focusing on strengths, not[...]

Published: January 31, 2013
By: Kristen
How to Not Look Silly as a Manager – The Chess Analogy

A great book I often refer to on how to be a strengths based manager is Now Discover your Strengths. The authors make a great analogy as to why using people's strengths in a team setting is so powerful and why treating[...]

Published: January 24, 2013
By: Darryl Stewart
A Free Gift for IBEX Customers Who Want to Make Their Own Life Easier

By Darryl Stewart, Head of the Herd [caption id="attachment_1298" align="alignleft" width="156"] Photo from The Kennel Club UK[/caption] Nobody likes being teased. Is there anything more frustrating than using software to get something done, thereby knowing darn well that the data[...]

Published: January 22, 2013
By: Darryl Stewart
What Are You Waiting For?

By Darryl Stewart, Head of the Herd What are you waiting for? You want to work in a great workplace. You know that you have a huge part in making that happen. What’s holding you back? The latest episode of[...]

Published: January 16, 2013
By: Kristen
Happy Holidays! (Service Hours Over the Next Week)

          Hopefully you're enjoying egg nog and family. (Enjoy might not be your choice word for all family members but nevertheless) But if you find yourself seeking a distraction from old Uncle Bill's showing of his[...]

Published: December 24, 2012
By: Darryl Stewart
What Am I Paying You?!

  Get a complete pay history for any employee in seconds! By Spencer Yarnell Head of Spreading the Herd Word Ahh. Christmas. The sights of green and red, and the sounds of joyful retailers celebrating a different kind of green.[...]

Published: December 20, 2012
By: Darryl Stewart
ESOE Delivery Charge Change

By Spencer Yarnell Head of Spreading the Herd Word It's the holiday season. Time for egg nog, parties, mistletoe and a double Electronic Statement Of Earnings (ESOE) delivery charge? Shouting and chaos ensues! Now before unruly payroll panic sets in[...]

Published: December 17, 2012
By: Darryl Stewart
“I Just Need to Have My Butt in that Seat”

We like to keep things light at IBEX, so no one was surprised when our grumpy meeting (we call our managers "the grumpies") was opened by Terry with “anyone got any meat to hang?” Peregrin then jumped in with “anyone got[...]

Published: December 13, 2012
By: Darryl Stewart
ABCs of SOEs

By Spencer Yarnell Everest can now order statements of earnings alphabetically by name! Gosh. You guys like the alphabet so much we couldn’t help it. Thanks to the hard work of the Techno Wizards over in Mountain Do, starting next[...]

Published: December 11, 2012
By: Darryl Stewart
A Slow Acting Motivational Miracle Medicine

By Darryl Stewart, Head of the Herd I met a woman over a year ago who was not at all happy with her employer.  The situation seemed hopeless to me.  Trust was dead between her employer and herself.  She had[...]

Published: November 22, 2012
By: Darryl Stewart
In The Works: Flexible Human Resources

Working on an HR System that Can Bend Over Backwards and Integrate With Your Payroll! By Spencer Yarnell Head of Spreading the Herd Word Flexible Human Resources, and we’re not just talking about hiring gymnasts. Work has begun on bringing[...]

Published: November 20, 2012
By: Darryl Stewart
An Input Sheet as Unique as You: Introducing Payroll Input Sheet Ordering

By Spencer Yarnell Head of Spreading the Herd Word   Make your payroll input sheet as unique as you are! You’re special. We get it. You might like to sing off key in the shower, chase frisbees around in your[...]

Published: November 5, 2012
By: Darryl Stewart
The Reality of Motivating Employees

By Spencer Yarnell Head of Spreading the Herd Word Some days its difficult to care. Some days you just want to put in your hours and be done with it. It happens to everyone including employees. Usually these are the[...]

Published: October 24, 2012
By: Darryl Stewart
The Unexpected Bonus of Coaching Your Staff

By Darryl Stewart Head of the Herd  IBEX is hiring right now.  We have recruiters helping us in our search as well as advertising and recruiting on our own.  One of the questions recruiters ask before taking on an assignment[...]

Published: October 17, 2012
By: Darryl Stewart
Turning Around a Negative Attitude

By Darryl Stewart, Head of the Herd Last week I had a wonderful opportunity to meet one on one with several front line managers at a community living agency in Waterloo Ontario.  During one of these discussions we got talking[...]

Published: October 3, 2012
By: Darryl Stewart
The Minimum Wage Bump

By Spencer Yarnell Head of Spreading the Herd Word Good news! A whole lot of people are getting raises! Bad news! A whole lot of people are getting raises! Wherever you stand on the issue the fact remains that as[...]

Published: September 20, 2012
By: Darryl Stewart
Branded Marketing Will Save the World

By Spencer Yarnell Head of Spreading the Herd Word Bruce Philp has got me thinking that responsible brand marketing can save the world. Now before I talk about my Superpowers or about Bruce, let's talk about brand marketing. I was[...]

Published: September 19, 2012
By: Darryl Stewart
The First Innovators

By Spencer Yarnell Head of Spreading the Herd Word We had a strange conversation in the office over our regular Thursday IBBQ (potluck). It was about the invention of foods. It started with the question: Way back in time, who[...]

Published: September 14, 2012
By: Darryl Stewart
Dealing with problem employees – a new perspective

  By Darryl Stewart Head of the Herd This past week I met with a senior manager in one of Manitoba’s largest developmental service agencies. We talked about dealing with the problem employees that can be found in any workplace. [...]

Published: September 12, 2012
By: Darryl Stewart
We Love You, Now Change.

By Spencer Yarnell Head of Spreading the Herd Word This is for the folks who like it old school. The folks who have stood by a winning system with winning service. This is a post where I say kudos to[...]

Published: September 7, 2012
By: Darryl Stewart
The ‘Back to Clean’

By Spencer Yarnell  So... We haven't talked about Clean Your Green in awhile. I'll be honest its because we kind of took a little break for awhile. With folks out gallivanting to cottages and generally with August brain we decided[...]

Published: September 6, 2012
By: Darryl Stewart
Payroll Gone Electric

By Spencer Yarnell Head of Spreading the Herd Word Now the title may seem odd. Unless you're still doing your payroll via abacus (and let me know what the CRA thinks of that) you're using some form of electricity to[...]

Published: August 28, 2012
By: Darryl Stewart
The Measurable Goal of Engagement

  By Spencer Yarnell, Head of Spreading the Herd W0rd I want to talk about a specific goal and measurable for engaging employees but first I'm gonna do something here: Bear with me. Why do you work? Instinctively the reaction[...]

Published: August 27, 2012
By: Darryl Stewart
The Penny Lives On!

By Spencer Yarnell, Head of Spreading the Herd Word The Canadian penny is on it's last legs. As you all probably know production of the penny has stopped. All purchases will be rounded to the nearest five cents and in[...]

Published: August 23, 2012
By: Darryl Stewart
The Fixers

  By Spencer Yarnell Head of Spreading the Herd Word The Everest Payroll System is not a static thing. [caption id="attachment_1156" align="alignleft" width="168"] The famous 'Prioritized Customer Needs' Wall[/caption] The Everest payroll system is constantly undergoing changes and updates thanks[...]

Published: August 21, 2012
By: Darryl Stewart
Cynicism, Cyanide and Creativity

By Spencer Yarnell Head of Spreading the Herd Word Someone called me cynical today. [caption id="attachment_1151" align="alignleft" width="300"] Creativity: How is it best used?[/caption] It could have been in reference to a certain post earlier this week, or in reference[...]

Published: August 17, 2012
By: Darryl Stewart
Parking in a Tax Zone

By Spencer Yarnell Head of Spreading the Herd Word Fun CRA fact of the day. Parking at work can be a taxable benefit. What? Well turns out that like any other taxable benefit you receive from your employer you've gotta[...]

Published: August 16, 2012
By: Darryl Stewart
The Dangers of Single Source Research

  By Spencer Yarnell Head of Spreading the Herd Word [caption id="attachment_1138" align="alignleft" width="300"] The Gallup Take on Employee Engagement: Gospel or just another pitch?[/caption] So here at the IBEX blog we like to talk a lot about a noteworthy[...]

Published: August 14, 2012
By: Darryl Stewart
8 Things Every Employee Needs to Succeed (Or at Least Get By)

By Spencer Yarnell Head of Spreading the Herd Word 1. Proper compensation - The moment you realize you're working for pennies is when you stop working. (but I guess these days pennies will be more valuable since they aren't going to[...]

Published: August 10, 2012
By: Darryl Stewart
Once in a Blue Moon

By Spencer Yarnell, Head of Spreading the Herd Word Someone actually requested after my last post that I write about the moon. I reiterate my desire for a sarcasm font. (Lords of computing hear my prayer!) So here's something pretty[...]

Published: August 9, 2012
By: Darryl Stewart
IBEX Delves into History!

  Spence Yarnell Head of Spreading the Herd Word Your eyebrow rises, you're intrigued. (Or just trying to put off work for a few more minutes.) How can IBEX do History? You think. And then it hits you: Was this just[...]

Published: August 7, 2012
By: Darryl Stewart
The Biggest Mistake to Make With New Employees

By Darryl Stewart, Head of the Herd  Over the years, IBEX has had some tremendous success with employee engagement.   I’m proud of our efforts and believe they go a long way to making IBEX a great place to work and[...]

Published: August 2, 2012
By: Darryl Stewart
Enemies of the Greenometer

By Spencer Yarnell Head of Spreading the Herd Word Tried to move the Greenometer today. Our efforts to go 5 meters were thwarted by a conniving and spiky branched plant whose name remains a mystery to this garden savvy blogger.[...]

Published: July 31, 2012
By: Darryl Stewart
Why You Might Like A Lazy Company

By Spencer Yarnell Head of Spreading The Herd Word It's the dog days of summer, aren't we all feeling a little lazy? [caption id="attachment_1093" align="alignleft" width="300"] Being lazy! Not sure how this in particular is  saving customer time though...[/caption] Well[...]

Published: July 27, 2012
By: Darryl Stewart
What`s Next For Clean Your Green

  By Spencer Yarnell, Head of Spreading the Herd Word This is a short little update on where we are at with Clean Your Green! To date we have raised $4,112.89 for Habitat for Humanity and moved the Greenometer just under 20[...]

Published: July 26, 2012
By: Darryl Stewart
When Companies Blitz

By Spencer Yarnell Head of Spreading the Herd Word Houses get built. Habitat for Humanity just finished up its 2012 Blitz Build, a 12 day building bonanza where volunteers work alongside the soon to be homeowners to build their houses.[...]

Published: July 25, 2012
By: Darryl Stewart
Making Money off the People who Want to Make Money

  By Spencer Yarnell Head of Spreading the Herd Word I'll admit. I'm new to this business. I'm new to the business of marketing and helping my company achieve it's goals. Millions of marketers have just begun salivating. I say[...]

Published: July 20, 2012
By: Darryl Stewart
The Hard Decisions of Halftime

  By Spencer Yarnell Head of Spreading the Herd Word [caption id="attachment_1069" align="alignleft" width="168"] What's the next move boys?[/caption] Halfway there. $4000 raised. But $4000 more to go. I want to take this time to thank all the amazing businesses[...]

Published: July 19, 2012
By: Darryl Stewart
Loss Aversion and Medicine Hat Alberta

  By Darryl Stewart, Head of the Herd We have tried many things over the past year to deal with our somewhat unique situation. Because of our partnership with Protegra, one of Canada’s leading IT companies, IBEX has an online[...]

Published: July 18, 2012
By: Darryl Stewart
An Easy Way to get the Office Happy (And Talking)

By Spencer Yarnell Head of Spreading the Herd Word Food. Seriously though, a coworker of mine just pointed it out to me today and I have to admit its true. Here we relish our weekly Thursday barbecue/potlucks, ice cream sandwiches[...]

Published: July 12, 2012
By: Darryl Stewart
Corporations Aren’t People

By Spencer Yarnell Head of Spreading the Herd Word But people run them. Sorry Mitt, its nothing personal and nothing political but let's go over just a few problems with companies as people. 1) Running another company out of business...[...]

Published: July 11, 2012
By: Darryl Stewart
The #1 Way Workplace Bureaucracy Can Hold Business Back

By Spencer Yarnell Head of Spreading the Herd Word I stumbled upon an old Maclean's article this week about public servants and their job satisfaction and it struck me. The gist of the article was that public servants were some[...]

Published: July 5, 2012
By: Darryl Stewart
Keep on Movin On

By Spencer Yarnell Head of Spreading the Herd Word How was the holiday weekend? Short I imagine, but I think we probably all got we need to keep movin on. [caption id="attachment_1019" align="alignleft" width="300"] Putting up some new Habitat swag![/caption][...]

Published: July 4, 2012
By: Darryl Stewart
Make Money Now!

By Spencer Yarnell Head of Spreading the Herd Word And your spam filter just exploded. [caption id="attachment_1007" align="alignright" width="150"] A happy equation[/caption] Seriously though this is often the conundrum faced with a campaign like Clean Your Green. We have all[...]

Published: June 27, 2012
By: Darryl Stewart
A Key to Employee Improvement! (Hint: All People are Different)

By Spencer Yarnell, Head of Spreading the Herd Word People are different. You can't treat them the same. This is especially true in the workplace. Let me tell a little story about my hearty upbringing to demonstrate. When I was[...]

Published: June 26, 2012
By: Darryl Stewart
IBEX has gone MIA!

By Spencer Yarnell Head of Spreading the Herd Word So sometimes things work out strangely. Like this week. For the whole week we got no donations for Clean Your Green so we thought 'well no need to clean this Friday[...]

Published: June 21, 2012
By: Darryl Stewart
Biker Gangs Claim Business Center

By Spencer Yarnell Head of Spreading the Herd Word Well not yet anyways This Friday IBEX will play host to a pit stop for Winnipeg's annual Bike to Work Day meaning well, we're gonna have a lot of bikers on[...]

Published: June 20, 2012
By: Darryl Stewart
Shocking Scene on Osborne

Spencer Yarnell Concerned Head of Spreading the Herd Word An intriguing scene played out at the Osborne underpass on Friday. Payroll specialists  came out from behind their desks to get their hands dirty in the garden. It was payday for[...]

Published: June 19, 2012
By: Darryl Stewart
Move the Greenometer 2012

By Spencer Yarnell Head of Spreading the Herd Word It's here! It's finally here!     Tomorrow  we here at IBEX Payroll start our sixth annual Clean Your Green campaign titled Move the Greenometer. This year we'll be cleaning up[...]

Published: June 14, 2012
By: Darryl Stewart
Its Coming…

By Spencer Yarnell Head of Spreading the Herd Word Do you feel it? That's change rolling your way. Clean Your Green is gearing up to launch this Friday. There will be tweeting. There will be contests. There will be promotions.[...]

Published: June 13, 2012
By: Darryl Stewart
Word of Mouth Marketing

By Spencer Yarnell Head of Spreading the Herd Word Word of mouth. It can be good for a business or it can be very very bad. Here at IBEX it’s been our lifeblood at the local level. While we love[...]

Published: June 12, 2012
By: Darryl Stewart
Friday Update Day: History Time!

By Spencer Yarnell Head of Spreading the Herd Word Ahh that time of the week we all harken back to and long for. Friday. Friday Update Day. Today I can do one better. I don't just have an update I've[...]

Published: June 8, 2012
By: Darryl Stewart
Why not Medicine Hat? – 2 Week Update

By Darryl Stewart, Head of the Herd It started a few weeks ago with a simple thought “Why don’t we try focusing most of our marketing efforts on one place for a while?” We settled on Medicine Hat Alberta.  Not[...]

Published: June 7, 2012
By: Darryl Stewart
Clean Your Green 2012: The Sneak Peek!

Spencer Yarnell Head of Spreading the Herd Word         Hello Winnipeg! These days the sun is shining, everyone is smiling a little more and there’s that summertime feeling that anything is possible. Here at IBEX we specialize[...]

Published: June 5, 2012
By: Darryl Stewart
Friday Update Day: Portals!

By Spencer Yarnell Head of Spreading the Herd Word It’s Friday people. That means weekend time is right around the corner, a relaxing break for some, or a weekend spent chasing plastic if you’re like me and headed to Regina[...]

Published: June 1, 2012
By: Darryl Stewart
The Future of Payroll

By Spencer Yarnell Head of Spreading the Herd Word A lot of companies (ourselves included) at any given time claim to be the future of their industry. I want to talk about past that, I want to talk about something[...]

Published: May 30, 2012
By: Darryl Stewart
A Med Hat Mystery! Sunnyside Up.

By Spencer Yarnell, Head of Spreading the Herd Word When learning more about Medicine Hat people keep talking about the sun, and how sunny it is. People were saying that Medicine Hat is the sunniest city in Canada. It gets[...]

Published: May 28, 2012
By: Darryl Stewart
A Better Way to Charity in Medicine Hat

By Spencer Yarnell Head of Spreading the Herd Word So we here at IBEX decided that the best way to reach out to Medicine Hat might be to get to know Medicine Hat. Astonishing. And what better way to get[...]

Published: May 24, 2012
By: Darryl Stewart
How to get Medicine Hat people to unsubscribe in record time

By Darryl Stewart, Head of the Herd Day three of our “Why not Medicine Hat?” campaign started full of promise: We had researched almost 100 small business people in Medicine Hat. We had crafted a 30 second survey to help[...]

Published: May 18, 2012
By: Darryl Stewart
Why not Medicine Hat? – Day 2

By IBEX Staff Yesterday we blogged on our decision to focus all our marketing efforts on one city, the blog title pretty much gives away where.   Why not Medicine Hat? We started off conservative on day one by sending an[...]

Published: May 16, 2012
By: Darryl Stewart
Why not Medicine Hat?

By IBEX Staff Yesterday morning one of the IBEX payroll Goatbuzzsters had an interesting idea. “Why don’t we try focusing most of our marketing efforts on one place for a while?”  This seemed like an interesting idea to the rest[...]

Published: May 15, 2012
By: Darryl Stewart
Victoria Day: Hail to the Queen!

By Spencer Yarnell, Head of Spreading the Herd Word Cheers to the ole gal! She’s great ain’t she? As you know the Victoria Day long weekend is fast approaching and this member of the IBEX Herd is looking to celebrate[...]

Published: May 14, 2012
By: Raissa
IBEX Classic or IBEX Direct – You Decide

By IBEX Staff For the last 2 years IBEX customers have been switching over to our new payroll platform that we call Everest. We noticed that after the switch to the new system, some of our customers started relying on[...]

Published: May 3, 2012
By: Raissa
We Have a Winner!

Wow! A big thank you to everyone who shared ideas with us and our readers on ways to think and be positive. I think we are all winners after those comments. However, we only have 1 ticket to The Power[...]

Published: April 26, 2012
By: Raissa
Positively Awesome Giveaway!

By IBEX Staff By now you know that IBEX culture is a little bit, hmm, how shall we say - different! We have weird titles (i.e. Alpine Crew, Grumpy Goats, Feedcounters etc.), we have daily Herddles and we go out[...]

Published: April 24, 2012
By: Raissa
The Power of Meaningful Recognition

By Raissa Sagun, Herd Geek Imagine walking into your office on a Monday morning to find a surprise waiting at your desk. No, it's not a big stack of papers that have to be filed or a report to be completed[...]

Published: March 6, 2012
By: Raissa
Customer Profile: Chocolate by Chocolatier Constance Popp!

by IBEX Staff Constance Menzies is the owner of Chocolatier Constance Popp!, a four-year-old shop that has already created a lot of buzz in a big way.  On days where the sun is pouring through the windows of the cozy shop on[...]

Published: February 27, 2012
By: Raissa
Ask for a favour and get a Kudo

By Darryl Stewart, Head of the Herd I phoned Monica, the controller for one of our customers, today.  I asked her to do me a favour using her connections and begged her to let me take her out to lunch[...]

Published: February 8, 2012
By: Darryl Stewart
A security incident and our response

By IBEX staff An incident occurred at our office on Thursday January 26th that was the subject of a Global News story on Friday January 27th. Confidential information for one particular customer was inadvertently routed to a fax machine at[...]

Published: January 27, 2012
By: Darryl Stewart
How to dramatically appreciate a customer

By Darryl Stewart, Head of the Herd We recently converted a large customer from our old web payroll, scheduling and time tracking system to our new completely integrated Everest platform. This was one of the first customers to use all[...]

Published: January 25, 2012
By: Darryl Stewart
How to deal with your problem employee

By Darryl Stewart, Head of the Herd Gallop asked this question to eighty thousand managers: “You have a talented employee who consistently shows up late for work.  What would you say to this employee?” Common answers were: I would lock[...]

Published: January 20, 2012
By: Darryl Stewart
Low cost holiday party not low on fun

Looking for a fun idea for your company holiday party that does not cost a bundle but is super fun?  Why not take a page from the IBEX Payroll Herd. This year IBEX rented our local community centre, had a[...]

Published: December 19, 2011
By: Darryl Stewart
How your smaller company can kick big company butt

by Lisa Tachan, Head of Spreading the Herd Word Here at IBEX Payroll, we are striving to become one of the best places to work in Canada. Our unique work culture,  along with a passion for great customer service, are what we pride[...]

Published: December 12, 2011
By: Raissa
Becoming the best place to work in Canada: Growing the Herd, p.4

By Darryl Stewart, Head of the Herd This is the final post in our "How to grow your herd" series. Summary of the first three posts: In part 1 why I wore only my underwear to work, I talked about why[...]

Published: December 5, 2011
By: Darryl Stewart
Changes to the Canada Pension Plan: 60 – 70 years old? You’re not done paying yet!

by Alpine Crew Staff Writer Between 2011 and 2016, the Government of Canada has plans to make gradual changes to the Canada Pension Plan (CPP). These changes are supposed to reflect the needs of an aging population and the evolving[...]

Published: November 18, 2011
By: Raissa
Customer Spotlight: Salon POP

by Lisa Tachan, Head of Spreading the Herd Word At only 2.5 years old, Salon Pop possesses a vibrant atmosphere that not only comes from its sleek and elegant salon interior, but also from a happy, talented team of stylists[...]

Published: November 14, 2011
By: Raissa
Customer Spotlight: Noble Locksmith

by Lisa Tachan, Head of Spreading the Herd Word Noble Locksmith began as a one man business started by George Noble over 100 years ago. Since then, this company located in the heart of downtown Winnipeg  has grown to house[...]

Published: November 9, 2011
By: Raissa
Word from The Herd: Remembrance Day

by Jingting Ma, Sherpini Remembrance Day honours the memory of the men and women who have sacrificed their lives in service of their country and pays tribute to those who are currently serving in areas of conflict around the world.[...]

Published: November 8, 2011
By: Raissa
The many signs of the IBEX Herd

by Lisa Tachan, Head of Spreading the Herd Word The first time I walked through the doors leading into the IBEX Herdquarters, I was met head-on with a sign much like these . . . . . . except of[...]

Published: October 31, 2011
By: Raissa
Top 10 Ways to Get Yourself Audited

By Sean Marek, CA We have all heard how much fun being audited by Canada Revenue Agency (CRA)  can be.  Yet,  I see people in my practice every day doing things that are most likely going to get them audited.[...]

Published: October 28, 2011
By: Raissa
Payroll basics for start-up companies

By Kevin Zimmer, Payroll Specialist at IBEX Payroll challenges begin before you even hire your first employee.  After that, things just get more and more complicated… Before Employees Before you hire your first employee, the biggest issue is making sure[...]

Published: October 25, 2011
By: Raissa
Paying Employees “Under the Table”

When it Rains, it Pours By Raissa Sagun, IBEX Staff An Alberta entrepreneur owned 12 different franchises from two different franchise chains. When he bought his first franchise, times were tough and he decided to pay some of his staff[...]

Published: October 25, 2011
By: Raissa
Inside IBEX Herdquarters – How to grow your herd part 3

In a previous post, how to grow your herd part 2, I talked about defining our Hedgehog Concept.   In our case that turned out to be: Providing payroll, employee scheduling and employee time tracking to developmental service agencies across Canada. Providing[...]

Published: October 3, 2011
By: Darryl Stewart
Karma and a Winnipeg Fire and Safety Company

Want some proof of what comes around goes around? Over the past few weeks we have been making some phone calls on behalf of one of our customers.  We were asked to call their suppliers to see if any of[...]

Published: September 19, 2011
By: Darryl Stewart
Inside IBEX Herdquarters – How to grow your herd part 2

In a previous post, why I wore only my underwear to work, I talked about why we want to grow IBEX.  In part 2 of this series on our growth journey, I am moving on to our first growth step,[...]

Published: September 14, 2011
By: Darryl Stewart
A Warm and Fuzzy Email

Excerpt from a customer email today: AND…just to let you know…working with your staff is always, always a pleasure. I love the atmosphere that you guys have going on over there Awesome!

Published: August 25, 2011
By: Darryl Stewart
Why I wore only my underwear to work

The other day I came to work in my underwear.  I wanted to highlight that it was time for IBEX to "let it all hang out". Darryl in his underwear The first thing to notice in the photograph is how[...]

Published: August 12, 2011
By: Darryl Stewart
CTRL + F

Payroll can generate tons of data. A handy trick when searching any web based data source, like the output from the reports in IBEX, is to use CTRL + F to search the page you are on for what you[...]

Published: August 8, 2011
By: Darryl Stewart
How “IBEX” built Canada’s most advanced online payroll system

In the depths of the Winnipeg winter of 2009, the Grumpy Goats at IBEX were confronting a big problem. It had to do with dreams and reality. Our dream was to provide a world class payroll system that rewarded our[...]

Published: August 5, 2011
By: Darryl Stewart
Friends

I had an experience yesterday that made me question a friend. I thought that maybe one of my friends was not as true as I has always assumed. Maybe his aloofness has always made me try too hard and assume[...]

Published: July 21, 2011
By: Darryl Stewart
Smart People Ask for Help

I helped a friend in need last week. I helped her by explaining something we don’t learn in school, but something we learn after years of experience. When she came to see me, my friend was visibly upset about having[...]

Published: June 8, 2011
By: Darryl Stewart
Input Sheet Comments

 How to add comments to your payroll input sheet There is always something you need to remember when running your payroll: specific instruction related to certain employee’s payroll, changes to be made in the future, one time payments or just[...]

Published: June 7, 2011
By: Raissa
Everest Reporting Tool

How to keep track of your employee’s vacation or sick accrual balances with the new Everest reporting tool. Up to date vacation, sick or any other accrual information in your company can now be tracked and accessed with just a[...]

Published: June 3, 2011
By: Raissa
Electronic Statement of Earnings

How to activate an employee in Everest to receive an Electronic Statement of Earnings Do you have a growing stack of statement of earnings taking over your desk which employees never seem to pick up? Do you often have to[...]

Published: June 2, 2011
By: Raissa
Intellectual Possiblities

Today my family and I attended a presentation by the mother of a boy with severe disabilities, including autism and blindness.  It was a powerful experience, not because of the challenges this boy has faced, but because of what he has[...]

Published: March 13, 2011
By: Darryl Stewart
Depth

Developing depth takes strength of conviction and focus.  What do I mean by depth?  I am talking about the difference between WestJet and the long line of air operators who tried and failed in Canada.  Jetsgo, Canada 3000, Zoom and[...]

Published: February 23, 2011
By: Darryl Stewart
Turning a Mistake into an Opportunity

On a skiing holiday with my family in Vernon BC, I witnessed a truly inspirational act.  One I know I will draw upon for years to come. Boarding down a run, I noticed a man on skis motioning enthusiastically to a snowboarder stopped[...]

Published: February 5, 2011
By: Darryl Stewart
Inspiring Customer

I met yesterday with the Executive Director of one of our Inclusion customers.  I now know lot's of new things like what NVCI stands for (non-violent crisis intervention) and how a person's care needs are classified into levels ranging from 1[...]

Published: January 27, 2011
By: Darryl Stewart
Champagne Flowed Today at IBEX

The IBEX Herd gathered for a toast yesterday, just before noon. Our new payroll platform, Everest, ran its biggest payroll ever. Sure we've tested it for this size of payroll, but testing it and actually using it are two different[...]

Published: January 14, 2011
By: Darryl Stewart
Great Customer Feedback

We have received some pretty impressive thank you's at IBEX for our community work and for the many times we go above and beyond to help someone in a pinch, deal with a mistake or make someone smile with an[...]

Published: January 11, 2011
By: Darryl Stewart
The Dirty Jobs Philosophy

Mike Rowe, host of "Dirty Jobs" on the Discovery Channel, gave a TED talk in 2008. He talks about what is wrong with the common adage  "if you want to succeed, follow your passion."  He reflects on a pig farmer[...]

Published: January 10, 2011
By: Darryl Stewart
The Power of Thank You

I had a tough day yesterday.  It felt like the whole world was piling their issues upon me.  I was feeling sorry for myself and pissed off at everyone. This morning (I am always 10 times better the next morning) I read[...]

Published: January 6, 2011
By: Darryl Stewart
Hugs in a Box

Yesterday one of our most effervescent, amazing, energetic and entertaining customers was not her usual self, not at all.  She was down, way down. Susan Turner, Culture Queen and Payroll Specialist, noticed our customer was in need of hugs and[...]

Published: December 3, 2010
By: Darryl Stewart
Employee Engagement – IBEX Style

It is all the rage these days to talk about employee engagement.  If you’re wondering what exactly this term means, you’re not alone, most leaders I talk to aren’t sure either. One definition I came across is simple and right[...]

Published: November 10, 2010
By: Darryl Stewart
Purpose Trumps Payroll

I listened to Ian Percy speak this week at the QNET Excellence Conference in Winnipeg.  Ian's message was multi-dimensional and very inspiring. In my mind, it validated the IBEX way of focusing on Herd members first and customers second.  It[...]

Published: October 9, 2010
By: Darryl Stewart
Slaying the Dragon

A spontaneous posting on the whiteboard in our building lobby stopped me in my tracks this week and caused me some serious reflection. Over the past six weeks we worked with Protegra and formed a Dragon Boat team in support[...]

Published: September 15, 2010
By: Darryl Stewart
Customer Service is Not Dead

It’s not every day that a typical businessman in the payroll industry needs to buy a cutting torch, but then I’ve never thought of myself as a typical businessman.   The fact is, I needed a cutting torch – not some[...]

Published: August 23, 2010
By: Darryl Stewart
Tears in Toronto

Not even a 5:45 am flight could temper my anticipation of showcasing our new payroll platform to a leader in the payroll industry in Toronto. So far, our new system has received rave reviews from our staff and our customers.[...]

Published: August 5, 2010
By: Darryl Stewart
Herd Geeks Prepare a Feast

Today at our weekly iBBQ we enjoyed perogies (two types), sausage, corn on the cob, caesar salad, chips (two types of course) and cookies (three kinds).  This was all thanks to the Herd Geeks - Angela, Zeeman, John, Corey and Andrew.  Cooking[...]

Published: July 29, 2010
By: Darryl Stewart
My First Customer Demo of Everest

I was on top of the world after our first customer demo of Everest! Last week I sat with, Mark Braun, owner of Salon Popp, who has been doing payroll with IBEX for years.  Because Salon Popp is an Apple[...]

Published: July 28, 2010
By: Darryl Stewart
The Religion of Helping Others

[caption id="attachment_69" align="alignleft" width="300" caption="The IBEX Herd Monday Crew (Corey, Angela, Terry, Susan and Darryl) with our homeowner Sam"][/caption] Working on a Habitat for Humanity build this week, I am surrounded by people of many faiths and beleifs.  There are[...]

Published: July 22, 2010
By: Darryl Stewart
Feed Counters Weed the Garden

Want an example of why IBEX is a different place.  Yesterday the feed counters (accounting/admin staff) took an hour and weeded the garden in front of our office.  Then we walked down the street to Banana Boat and had an[...]

Published: July 21, 2010
By: Darryl Stewart
A Major Milestone

Becoming the best place in Canada to work takes more than an internal focus on putting people first.  It also takes a focus on customers and innovation.  For IBEX that meant finally admitting that our technology and capabilites needed a[...]

Published: June 17, 2010
By: Darryl Stewart
The Herd Goal – Possible?

The IBEX Herd has set what appears to be an impossible goal. To be the best place to work in Canada by 2015 To me this goal is not impossible, in fact, it is all but done.  Am I conceited?  Am I delusional?[...]

Published: June 8, 2010
By: Darryl Stewart
Raissa “ibexseeds” Expectations

By Darryl Stewart, Head of the Herd At IBEX we try to identify and nurture each Herd member's passions and put them to work for The Herd member and for IBEX. One Herd member, Raissa, showed us early on how[...]

Published: June 1, 2010
By: Darryl Stewart
The Last Handhold?

Funny.  As I walked my kids home from school this past Friday, I was thinking about my new blog.  What would the first post be about?  How would I communicate my passion for what we are doing at IBEX?  Do[...]

Published: May 29, 2010
By: Darryl Stewart